Service Writer
Job Description
Job Description
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and / or work is completed with final pricing.
ESSENTIAL JOB FUNCTIONS :
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team, and technicians.
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
- Pickup parts as needed
QUALIFICATIONS :
- High School Diploma required; Associates or Bachelor's degree a plus
- Prefer at least 5+ years’ experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
PSC Benefits :
- 401(k) with match
- Medical, Dental and Vision Insurance
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Parental Leave
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