Overnight Closer

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities :

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• More than 75% of your time will be spent on cleaning the club and equipment.
• Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications / Requirements :

Physical Demands :

Work Hours :

Monday 10 pm to Tuesday 6 am

Tuesday 10 pm to Wednesday 6 am

Wednesday 10 pm to Thursday 6 am

Thursday 10 pm to Friday 6 am

Friday Off

Saturday or Sunday Required (hours vary based on scheduling needs)

Willing to travel to other Planet Fitness location for Training.