People Operations & Talent ManagerPasses • Los Angeles, California, USA

People Operations & Talent Manager

Passes • Los Angeles, California, USA

2 days ago

Job type

Full-time

Job description

About Passes

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect deeply with their communities. Founded by visionary tech leader Lucy Guo in 2022 Passes is scaling fastpowered by innovation world-class talent and a mission to empower creators at every stage.

As we continue expanding our footprint in the creator economy we are building out a best-in-class events ecosystem centered around The Lilian our headquarters and multi-purpose creative space for community events productions and partner activations.

Overview

The People & Talent Manager drives the systems culture and operations that support our team as we scale. This role spans HR Culture & Engagement and Talent Strategy ensuring the employee experience is supported end-to-end and aligned with company goals. Acting as the connective tissue between employees and leadership this role ensures that Passes grows quickly while maintaining a strong and positive culture.

Key Responsibilities

People Ops & Compliance

Manage the full employee lifecycle using Rippling as the primary HRIS including onboarding / offboarding workflows IT device management benefits administration and quarterly compliance training.
Lead performance review cycles and ensure expectations are clearly communicated and documented.
Oversee all global contractors through Deel including onboarding contract management and monthly payroll processing.
Ensure compliance with employment regulations benefits administration and separation agreements.
Manage employee reimbursements expense approvals and travel budgets using Ramp including issuing virtual / physical cards and allocating funds when needed.
Partner with legal and finance to manage sensitive HR documentation.

Recruiting & Talent Strategy

Lead full-cycle recruiting from sourcing through offer negotiation.

Partner with leadership on headcount planning and future hiring needs.

Partner with legal to manage immigration compliance for international hires.

Build scalable recruiting systems templates scorecards and interview frameworks in Greenhouse.

Culture & Engagement

Plan and execute company-wide events recognition programs and team-building initiatives.

Run the annual performance review cycle ensuring clarity consistency and alignment across teams.

Create and manage internal comms (team newsletters culture surveys announcements) to improve transparency and alignment.

Run monthly or quarterly all-hands meetings including agenda planning content coordination and day-of execution.

Act as a liaison between employees and leadership to ensure feedback loops are active and culture remains positive and inclusive.

Internal Ops & HQ

Provide oversight and guidance for HQ operations ensuring smooth coordination across facilities vendors and creator-facing spaces (podcast studio recording studio event facility).

Oversee and mentor the HQ Office Manager who manages daily office operations including vendor management stocking and ordering event setup and maintaining overall office functionality.

Support the HQ Office Manager in developing efficient systems budgets and processes for facilities snacks / drinks and company events.

Cross-Functional Leadership

Serve as the bridge between People Ops Finance and Legal to ensure alignment compliance and efficiency across org-wide processes.

Partner with executives and department leads to translate company goals into scalable HR and operational systems.

Identify gaps in workflows (onboarding compliance hiring engagement office ops) and implement improvements.

Minimum Qualifications

3 years of experience in People Operations HRBP or related HR roles.

3 years of full-cycle recruiting experience (sourcing close).

Experience owning onboarding employee relations and performance processes.

Strong communication skills with the ability to build trust across teams and levels.

Experience in a rapid scaling startup environment.

Preferred Qualifications

Familiarity with Greenhouse (or another ATS) Deel and Rippling (or similar HRIS).

Experience leading or mentoring others (direct or dotted-line).

Exposure to building people programs workflows or engagement initiatives.

Knowledge of compensation benchmarking leveling frameworks or org planning.

Compensation & Benefits

Compensation Range :

$120000 $150000 base salary (depending on experience) Equity

Benefits & Perks :

Company-issued laptop full workstation support

Daily breakfast lunch and dinner prepared by our private chef at HQ

Medical dental and vision benefits

401k with company matching

Unlimited PTO

On-site role at our Hollywood HQ with access to creator studio / event spaces

Required Experience :

Manager

Key Skills

Illustration,Defence,HVAC,AJAX,Drafting,Customer Development

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 120000 - 150000

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Operation Manager • Los Angeles, California, USA

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