Guest Coordinator / Marketing Assistant

GUEST COORDINATOR & MARKETING ASSISTANT

Division / Department : General MedSpa / Spa

Level : Entry

Reporting Relationship : MedSpa President(s), Director

Location of Employer : San Diego

Job Classification : MedSpa / Spa Team

Compensation Structure : Hourly + Bonus

Benefits : PTO + 401K Match + Health Insurance (after introductory period)

Company : Sports MedSpa is a physician-owned med spa in San Diego offering a patient-centric athletic and aesthetic environment for those seeking healthy, active, and vibrant lifestyles.

Before you apply, please note that we are looking for a go-getter, proactive, honest, flexible, and a hard worker individual with a passion for the aesthetic and athletic medicine industry. This is an entry-level position with great growth potential. If you think this describes you, please read it through and complete the application. We can't wait to meet you!

Professional Objectives : To perform all aspects of the position with precision and excellence, from supervising employees, Check-in and Check-out, marketing, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the medspa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets, while making sure the medspa runs smoothly.

Position Activities and Responsibilities :

• Displays masterful knowledge of med spa / spa experiences and menu
• Maintain a pristine and sanitary clinic environment to ensure the safety and comfort of clients and staff
• Provide proper employee orientation and training to ensure high-quality service delivery
• Create and maintain an organized and efficient work environment
• Do cold calls when necessary
• Develop and execute sales strategies to increase revenue
• Monitor inventory levels and order supplies as needed
• Ensure compliance with health and safety regulations
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Develop promotional campaigns to attract new customers
• Create Newsletters monthly
• Manage the office budget and the materials the office needs
• Utilize time management skills to prioritize tasks effectively
• Supervise day-to-day operations.
• Provide top-notch customer service.
• Able to maneuver through the software program quickly and effectively
• Accurately enters point of sale data
• Efficient at lead management
• Efficient at making reservations, check-in and check-out, and rebooking
• Familiar and knowledgeable with medspa inventory
• Assists with inventory management and other organizational tasks as needed
• Promotes medi spa / spa services and gift cards / certificates, advises on gift selection, maintains accurate gift card sales data
• Provides gracious medi spa / spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations area
• Great phone management skills
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all Daily Success Planning meetings and other general and team meetings
• Participates in all aspects of marketing / special events planning and execution
• Prepares promotion presentation and display
• Design Events to promote the business
• Proactively seek Event opportunities and set up the events
• Build strong relationships with B2B
• Collect leads from the events and transfer these data into business softwares
• Mentors / trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieve targets
• Asks for Social Media likes and testimonials
• Ask for Google Reviews
• Create post for social media and Post on Social Media
• Create Social Media Schedule and Post Promptly
• Create Social Media Ads effectively
• Answer to leads on Social Media and Website (follows, people who watch the stories, people who likes the posts, and more)
• Informs team members of cross-marketing opportunities
• Treat all team members professionally
• Promote the business outside of work – refer customers into the business
• Desired Qualifications :
• Minimum 1 years of Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or college
• Previous marketing and management experience preferred
• Excellent organizational skills and follow-through
• Computer skills and aptitude for mastering medi spa / spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the med spa / spa menu
• Passion for Med Spa culture
• Able to multi-task and improvise on the spur of the moment
• Behavioral Characteristics :
• Does work with minimal or no supervision
• Team Player
• Honest
• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about medi spa / spa
• Seeks out knowledge and enjoys learning / strives for professional growth
• Additional Abilities :
• Knowledge and good skills in Medi Spa / Spa equipment / machinery : Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines, Meta, Canva, Mailchimp, Wordpress, Mangomint, etc.

Send us an email at info@sportsmedspa.com with your Resume, a brief Cover Letter, and your References. Please write "Guest Coordinator / Marketing Position Application" in the Subject of the email.

Pay : Between $19 - $23 per Hour + Monthly Bonus

Number of Hours : 30-40 Hours a week (Full Time)

Benefits : PTO + 401K Match + Health Insurance (Dental + Vision) - Please note these benefits will be applicable after introductory period.