Sr Lead Product Manager Cloud Communications Platform

Lumen Communications Platform Product Manager

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust, and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Commercial responsibility for the Lumen Communications Platform product line. Reports to the Sr Director of Product Management for Communications and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each service in the portfolio. Develops distribution strategy in a collaborative model with Lumen Sales & Marketing. Ensures coordination with the overall Product Management organization. Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform challenges which can be addressed at scale through Lumen's fabric interconnect platform. Owns the product lifecycle for all offerings in the Communications Platform Services portfolio, across growth, nurture, and harvest phases. Requires advanced technical / industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope. An entrepreneurial product leader responsible for defining, developing, and leading how we deliver services to our customers. Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging. Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated "as-a-Service" model. Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations.

The Main Responsibilities

• Leads and manages Lumen Cloud Communications product line to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
• Strong understanding for different customer segments, to which distribution strategy must be aligned to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
• Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices act as the general-manager of the Communications Platform Services business.
• Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications, security controls, and data-center applications.
• Leads the development of new products and product features by understanding the market to create the right mix of Communications Platform Services offers to drive profitable growth.
• Prepares and delivers executive level presentations that include Communications Platform Services performance and portfolio development asks grounded in financial justification and business cases.
• Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed.
• Leads with open-mindedness and curiosity, aligned to the core "Lumen8" cultural behaviors : teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship.

What We Look For in a Candidate

Bachelor's degree or equivalent education and 10+ years of relevant experience. 8+ years experience as a Product Manager in the telecom or technology industries. Strong experience working with Cloud Communications Platform product lines. Strong business acumen; understands all of the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and accounting practices. Excellent skills preparing and delivering executive level presentations. Growth mindset.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Location based pay ranges : $129,639 - $172,852 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.