Product Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE / M / F / Vets / Disabled

Job Duties & Responsibilities :

• Product discovery & research to create all fundamental deliverables required to design, build, and launch a new Granite product, including which stakeholders to involve at certain points in the process
• Basic system and web application design
• Collaborate with cross-functional teams, including developers, engineers, and business stakeholders, to define and execute product launch plans, drive progress against goals, resolve challenges and blockers
• Lead daily stand ups
• Proficient in Jira Software
• Write user stories and product requirements
• Gather and analyze user research and market analysis to inform product decisions
• Ensure products and features integrate tightly with existing Salesforce CRM and OSS functionality
• Create documentation including but not limited to user guides, "AI friendly" content, executive reporting, sales forecast reporting, process guides, pitch decks, product requirements, training plans, standard operating procedures for other business units
• Drive user adoption & revenue for Technology built applications and mitigate churn
• Conduct thorough testing and quality assurance activities to validate the application's performance, functionality, and user experience
• Provide ongoing support and training documentation for end-users (both internal and external)
• Stay updated on industry trends and best practices related to web applications and process management, and leverage this knowledge to drive continuous improvement
• Develop communication strategies for multiple levels of stakeholder involvement with effective messaging at all stakeholder levels
• Night / overnight work sometimes required

Minimum Qualifications :

#LI-SR1