JOB PURPOSE :
Make the Connection to greet and seat arriving guests in a timely manner. This position is responsible to interact with and support guests / fellow team members in a courteous, respectful, and professional manner.
Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
JOB ACCOUNTABILITIES :
Enhance the guest experience, making them feel welcome with friendly, helpful, and respectful attitude.
Function as a host for the restaurant to greet, seat guests and answer phones.
Support to process to go orders and transactions for guests; Protect the Brand by certifying presentation and quality of products.
Pack food items, roll silverware, make coffee, fill beverage cups and assist to clear dishes.
Maintain clean / orderly lobby, checkout, marketplace and bathroom areas; stock shelves and pie cases, empty trash receptacles and restock supplies as needed.
Demonstrate an extensive knowledge of the Polly’s Brand, menu, current promotions; able to educate guests on menu items and identify ingredients.
Commitment to maintain PCI compliance standards with operation of credit card machines and point of sale system.
Responsible to follow proper cash handling policies and procedures at all times. Manage assigned register, process credit card / cash payments, make change and issue guest transaction receipts appropriately.
Serve as support to baker helping to perform oven duties, prep, pack and store bake items, this includes assist with bake preparation such as tray arrangements for next day.
Promote Polly’s culture, teamwork and encourage the success of fellow team members.
Adheres to company standards, policies and procedures.
Passion, Pride and Protection in everything you do by utilizing proper tools, equipment and procedures in accordance with health, safety and sanitation guidelines.
Ability to communicate efficiently and respectfully with fellow team members and Manager-level leaders.
Must be dependable to work flexible schedule; Morning, mid-day, nights, weekends and holidays
SKILLS AND EXPERIENCE REQUIRED :
Outstanding guest service skills and ability to ensure a guest priority culture
Ability to communicate with ease and clarity, good organization skills
Accuracy and honesty of handling revenues and aspects of the revenue control system
Exceptional math and analytical skills
Strong work ethic, ability to act on and solve minor problems in courteous manner as needed
Ability to multi-task and work under pressure in a service oriented environment
Valid food handlers card (if required by county)
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