Resident Advisor (on-call)

Job Description

Job Description

RESIDENT ADVISOR

Class Code : 0001 Salary Range : $21.00

FLSA Status : Non-Exempt Level : Entry

CLASSIFICATION PURPOSE

Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.

ALLOCATION STANDARDS

Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.

ESSENTIAL JOB DUTIES

• Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.
• Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.
• Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.
• Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.
• Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.
• Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.
• Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.
• Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.
• Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.
• Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.
• Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

Workplace Hazard Exposure

The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.

EDUCATION, TRAINING AND EXPERIENCE

No experience required.

All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.

HIRING ASSESSMENTS

The hiring process for this classification will consist of two parts. Part I : online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass / fail basis. Part II : oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.

PREEMPLOYMENT BACKGROUND CHECK

Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Schedule : swing shift, overnight shift and morning shift.

Part Time, Non-Exempt