Sr. Service Desk Engineer

Beneficial Skills :

• Experience with backup solutions.
• Experience working for an MSP a plus.

Required Skills :

• Ability to communicate effectively with technical and non-technical users.
• Provide desktop & end-user support for both hardware and software.
• Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
• Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
• Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
• Ability to work independently as well as on a team.
• Ability to learn and document processes of third-party applications that you might not be familiar with.
• Be a self-starter, eager to learn and get involved in the troubleshooting process.

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