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General Manager
General ManagerDetroit People's Food Co-op Job Openings • Detroit, MI, US
General Manager

General Manager

Detroit People's Food Co-op Job Openings • Detroit, MI, US
14 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

The Detroit People's Food Co-op (DPFC), a full-service, Black-led, cooperatively-owned grocery store, which opened in May of 2024 in Detroit's North End neighborhood, seeks an experienced, skilled and values-aligned General Manager.

DPFC is more than a store—we are a movement. We seek a General Manager who can help sustain a thriving cooperative that builds community wealth, supports Black food sovereignty, and strengthens Detroit’s tradition of Black self-determination. The store provides healthy food options and food education to the greater Detroit community.

OVERVIEW

The General Manager, a full-time salaried employee, is responsible for all aspects of the day-to-day co-op management and operations in conformance with the goals and policies adopted by the Board of Directors. The General Manager reports to the DPFC Board of Directors. DPFC is seeking a turnaround leader — someone with the skills and mindset to stabilize operations, strengthen financial performance, and build resilient systems for long-term growth. Training and support will be provided to the General Manager. There is an expectation that the General Manager will use cooperative principles and have a cooperative approach to the work.

RESPONSIBILITIES

Store Operations

  • Work cooperatively to evaluate and build systems and processes that support the staff in their duties and provide data and transparency.
  • Assess current systems and processes and lead improvements needed to transition the store from start-up into a stable, profitable, and thriving cooperative grocery store.
  • Oversee all departments and establish best practices and procedures that will ensure a stable, profitable, and growing business.
  • Plan and execute a margin strategy designed to be price competitive and maintain adequate profit for growth.
  • Ensure compliance with all applicable laws, licenses, permits, health regulations, inspections, etc.
  • Collaborate with managers to maintain inventory, product mix, and merchandising standards that meet organizational goals.
  • Stay current on natural, organic, fair trade, and local food retail trends.
  • Maintain relations with National Co-op Grocers, wholesale distributors, local markets, and other industry vendors and producers.
  • Monitor overall store conditions, including preventive maintenance of store equipment, to meet customer service objectives and budgetary goals.

Financial Accountability

  • Follow all procedures and systems for financial control as set forth in DPFC’s accounting policy.
  • Monitor and manage all labor and other controllable expenditures within budget.
  • Explore and implement high-quality, cost-effective solutions that strengthen DPFC’s sustainability and mission alignment.
  • Review and assess weekly store reports and monthly financial reports prepared by accounting services and provide to the board per reporting requirements
  • Prepare and present annual budgets and business plans that support operations and the fiscal integrity of DPFC.
  • Understand and utilize the financial tools and reports available to support operations.
  • Ensure financial transparency with regular reporting to the board and staff as appropriate.
  • Use open book accounting to support communicating financial transparency to staff, board and member / owners.
  • Member Engagement / Marketing

  • Develop and implement store promotion strategies within budget to increase co-op membership, sales, and public awareness of the co-op's products and services.
  • Collaborate with the Communications Committee to communicate information about the co-op to members through its website, social media, newsletter, annual report, Quarterly Membership Meetings, and Annual Meetings.
  • Develop and sustain strategic, values-aligned, community partnerships.
  • Monitor key indicators of membership engagement and support new member recruitment.
  • Solicit member feedback and consider suggestions.
  • Customer Service

  • Ensure excellent customer service that reflects DPFC’s values.
  • Design and maintain a store that delivers dynamic merchandising and is customer friendly.
  • Maintain a product mix that meets member and customer needs.
  • Identify and monitor key indicators to ensure overall customer satisfaction.
  • Safety and Sanitation

  • Understand, implement, and monitor required programs to be in compliance with applicable federal and state health and safety laws : licenses, permits, and health regulations.
  • Ensure that all staff are trained in and follow all organizational safety procedures and guidelines.
  • Ensure that the store provides a safe, healthy work environment for all staff and customers.
  • Human Resources

  • Convene regular staff meetings.
  • Hire, supervise, and evaluate performance of store leadership and staff on a regular basis.
  • Ensure adequate training and cross-training of staff and promote a culture of professionalism, enthusiasm, and high quality of performance.
  • Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.
  • Foster an inclusive, anti-racist workplace that promotes accountability, equity, and mutual respect.
  • Board Relations

  • Comply with the Policy Governance framework adopted by the board.
  • Connect with the board and committees to identify opportunities for operational support.
  • Attend and report at annual meetings and all meetings of the board of directors.
  • Partner with the board to establish and achieve annual goals and objectives.
  • Other duties as assigned by the board.
  • Requirements : QUALIFICATIONS

  • Willing to work 50+ hours weekly in person including evenings and weekends. Participate in occasional travel for training, professional development and partner requirements.
  • Proficient in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and familiar with Microsoft Word, PowerPoint and Excel.
  • A collaborative spirit.
  • Effective time management skills.
  • Previous grocery store management.
  • Knowledge of store turnaround and food co-ops is a plus.
  • Experience with open book accounting, Quickbooks and GAAP preferred.
  • Four-year college degree in business, financing, marketing or equivalent professional experience is preferred.
  • Knowledge about food justice, food sovereignty and sustainability.
  • Supports DPFC’s Black self-determination and anti-racist values.
  • Comply with food safety standards, including ServSafe certification.
  • Effectively operate POS hardware and software for inventory, data analysis, and customer relationship management.
  • Excellent verbal and written communication skills, including public speaking.
  • Leadership and organizational skills with strong interpersonal and problem-solving skills.
  • Willingness to work collaboratively with the board, seeking advice, support and guidance where needed.
  • Physical Demands

    While performing the duties of this job, the employee will be regularly required to be both in person, and on virtual meetings / telephone while in person; safely operate standard store equipment; and facilitate movement of items weighing up to 50 pounds.

    HOW TO APPLY

    Please send a cover letter and resume to info@detroitpeoplesfoodcoop.com. Applications will be reviewed on a rolling basis and accepted until the position is filled.

    This is a full-time staff position. Salary range : $60,000–$80,000, depending on experience. Benefits included. Performance-based bonuses possible.

    The Detroit People's Food Co-op does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sexual orientation, age, height, weight or marital status.

    The Detroit People's Food Co-op is an equal opportunity employer.

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    General Manager • Detroit, MI, US

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