Customer Success Associate

Customer Success Associate

National Harbor, Maryland

nebulaONE Customer Success / Full-Time / Hybrid

At Cloudforce, we don't just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As a Customer Success Associate, you'll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If you're ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you!

In this role, you'll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts. You'll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong.

Responsibilities :

• Serve as the primary point of contact for nebulaONE subscription clients.
• Build and maintain strong, long-lasting client relationships.
• Understand clients' business objectives and proactively address their needs.
• Monitor client accounts to ensure subscription usage, renewal, and expansion.
• Educate clients on nebulaONE features, updates, and best practices to maximize value.
• Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution.
• Advocate for clients internally to ensure their feedback and concerns are addressed.
• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
• Deliver regular account reviews and usage reports to clients.
• Collect and relay client feedback to product and project teams for continuous improvement.
• Perform other duties as assigned.

Qualifications :

Preferred Skills and Experience :

You Love To :

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise : cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We've built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we're serious about making each individual feel like they're part of our team.

At Cloudforce, we realize that as a tech rebel, disruptor, and future AI sensation, you want to work where innovation optimizes your workday and drives your best outcomes.

Cloudforce is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Cloudforce offers everything you'd expect in the perfect technology job

But we also offer a few irresistible extras :

P.S.... Wondering about our other essential benefits? Here's a brief snapshot :