Veterinary Specialty Referral Coordinator

Veterinary Specialty Referral Coordinator

Join to apply for the Veterinary Specialty Referral Coordinator role at Thrive Pet Healthcare

Thrive Pet Healthcare Specialists North Scottsdale is looking for a Veterinary Specialty Referral Coordinator to join our team as part of the Thrive Pet Healthcare community.

Location : Scottsdale, AZ

About You

This position's purpose is to provide outstanding client service. The Referral Coordinator (RC) is responsible for answering phone calls, distinguishing between routine and emergency cases, scheduling consultations and procedures (including recheck appointments), relaying client communications, coordinating medication refills, processing payments, managing financial information, and facilitating communication between clients and staff.

The RC enjoys working with diverse clients and possesses a caring, friendly, and efficient demeanor. This role creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks amidst frequent interruptions.

The RC firmly believes in the quality of care and effectively communicates this assurance to clients. They understand the services and recommendations and can convey this information to clients. The RC empathizes with clients and maintains a compassionate and polite demeanor, even if a client becomes emotional or discourteous. Ultimately, the RC creates a positive first and last impression on clients, making this role paramount.

Experience & Skills Requirements

• The ideal candidate must have at least 2 years experience as a Veterinary Technician
• Must maintain a clean and professional appearance at all times.
• Know the range of services the practice provides and the species it treats
• Ability to follow OSHA standards and hospital policies
• Know standard medical and business abbreviations
• Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills

Role Responsibilities

Benefits our care in action

Youll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill?building programs to enhance your expertise. You can build your skills and earn credentials through : Our vast, diverse, and free library of continuing education courses - ThriveU; Live, virtual interactive workshops to develop valuable leadership skills; A program to teach you the fundamentals of running a pet hospital; Scholarship opportunities and tuition reimbursement; Move into any specialty, hospital type, or environment across the nation; Leadership training for a thriving and long career in the veterinary profession.

#J-18808-Ljbffr