Chief Nursing Officer

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Job Summary:

The Patient Care Executive has overall accountability for providing leadership, strategic direction, and administration of day-to-day operations associated with direct patient care activities in all care settings. The position is responsible for leading, supporting and modeling a mission and service-oriented culture focused on patient safety, quality, patient experience and employee engagement 24 hours a day, 7 days a week. This executive position serves as a member of the executive leadership team at the organization and system levels.

Job Requirements:

Education and Work Experience:

• Bachelor's Degree in Nursing (BSN) or related field: Required
• Master's Degree in nursing or related field or the knowledge and skills associated with an advanced degree or written plan to obtain these qualifications: Required
• DNP Degree in Nursing Executive Leadership: Preferred

Licenses/Certifications:

• Registered Nurse (RN) licensure in the state of practice: Required
• Certification in Executive Nursing Practice Exam (CENP) or Nurse Executive Advanced (NEA) Certification: Preferred

Essential Functions:

• Functions as an integral member of the organization and system leadership teams to provide effective leadership and to coordinate leaders to deliver nursing care, treatment, and services. Assumes an active leadership role and represents nursing with the organization’s governing body, medical staff and other clinical leaders in the organization’s decision-making structure and process. Leads and provides oversight of the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet the needs of populations in the community and aligned system initiatives. Establishes a framework for patient care management within the facility, taking into account patient mix, community needs, staff skills and knowledge, available personnel, material resources, regulatory requirements and healthcare expectations. Strategizes and leads process improvement focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety in all care settings. Provides leadership to clinical teams to deliver nursing care, treatment, and services. Creates a vision for patient experience; evaluates and acts on feedback from the voice of the patient and family. Champions, models, and promotes service excellence philosophies and behaviors within the organization. Promotes a patient centered, healing environment and fosters an environment for superior service and care delivery.
• Works in collaboration with the CMO and establishes positive collaborative working relationships with physicians and other colleagues and departmental leaders to foster the organizations philosophy and goals and helps to achieve the organizational goals. Builds and supports effective collegial relationships with applicable internal and external constituents and stakeholders to ensure optimal operating effectiveness and strategic positioning. Represents the organization in community meetings and activities. Acts as a liaison and collaborates with nursing educators and appropriate nursing leaders to influence nursing education curricula (as available). Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes. Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve complex issues.
• Champions an environment where patient safety is pervasive in all care settings and is an integral part of all business activities. Articulates and demonstrates an expectation for continuous improvements in patient safety and quality. Oversees the development, implementation, and monitoring of an effective, ongoing program to measure, assess, and improve the quality of patient care, treatment and services delivered to patients. Makes certain that hospital-wide quality assessment and performance improvement and training programs address problems identified by the individual responsible for infection prevention and control and that corrective action plans are successfully implemented. Maintains a working knowledge of current clinical practice and the regulatory requirements affecting the practice. Demonstrates an in-depth knowledge of healthcare economics and policy. Provides a culture for coordination of care, treatment, and services among the hospital’s different programs, services, sites and departments. Leads and ensures continuous improvement in care management, care transitions and utilization management across the organization.
• Promotes quality by incorporating current nursing research findings, nationally recognized professional standards, and other expert literature into policies and procedures governing the provisions of nursing care, treatment, and services. Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives. Articulates, implements and ensures integration of the Adventist Professional Practice model in clinical practice. Ensures continuous improvement of clinical services throughout the organization based on standards of nursing practice.
• Oversees the development and implementation and evaluation of hospital-wide programs, policies, procedures, and staff guidelines that address how nursing care needs of the patient population are assessed, met, and evaluated and are consistent with state, federal and other regulatory requirements. Implements nursing policies, procedures and standards that describe and guide how the staff provide nursing care, treatment, and services. Approves nursing policies and procedures, nursing standards of care, treatment and services, and standards of nursing practice prior to implementation and provides nursing staff access to nursing policies, procedures and standards of practice. Ensures that nursing policies and procedures are reviewed and revised according to hospital policy. Responsible for setting and approving standards of practice for both unlicensed and licensed nursing staff. Provides for the adequate supervision and evaluation of the clinical activities of non-employee personnel which occur within the responsibility of the nursing service. Oversees peer review as it relates to national nursing practice, including APNs evaluation and performance. Oversees the coordination of ongoing education and development for nursing and other clinical staff as indicated and assures regular needs assessment and program planning to address these needs. Monitors environmental factors affecting educational development of staff and defines resources available to address same. Responsible for seeing that all nursing staff receive mandated education.
• Assumes overall responsibility for the provision of nursing services 24 hours a day, 7 days a week with the authority, responsibility and accountability for the nursing service within the facility. Exercises final authority over staff who provide nursing care, treatment and services. Routinely assumes oversight responsibility for the provision of safe, effective, high-quality nursing care throughout the hospital (and hospital based entities); development, presentation, and management of the nursing services’ portion of the hospitals’ budget, work team productivity; consumer satisfaction activities; and staff retention efforts. Promotes financial stewardship and clinical excellence for the facility in both operational and capital acquisition processes. Allocates resources (financial and human capital) for improvement activities, ensuring the efficient delivery of cost effective services to patient, physicians and departments. Establishes performance measures, assesses and evaluates operations, and works with department management to assure efficient and effective delivery of services. Oversees the development and monitoring of departmental budget and all related expenditures including sufficient numbers of qualified staff, space and other resource needs ensuring maximization of resources, efficiency and cost-effectiveness of patient care operations. Works collaboratively with others to create and execute business plans. Identifies short and long term as well as desired outcomes and develops plan of implementation, monitoring, reporting and evaluating. Coordinates the development and implementation of hospital-wide plans to provide nursing care, treatment and services. Assumes responsibility for one standard of practice throughout the organization and assures the delivery of nursing care meets regulatory requirements and reflects the mission and values of the organization. Ensures that nursing personnel with the appropriate education, experience, licensure, competence and specialized qualifications are assigned to provide nursing care for each patient in accordance with the individual needs of each patient. Develops nursing leadership that is capable of meeting financial goals, recruiting and retaining staff, mentoring and coaching staff, promoting team work, and developing positive relationships with patients, physicians and families. Performs other job-related duties as assigned.