Senior Director of Dining and Auxiliary Services

Senior Director Of Dining And Auxiliary Services

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

The Senior Director of Dining and Auxiliary Services is responsible for providing day to day operational leadership of the University's contracted and auxiliary services on all campuses. This position takes a lead role in developing the on the ground operational strategy as well as oversight of construction and facilities maintenance related to vendor agreements and leases. The Senior Director will have primary responsibility for all food service and catering operations, including management of dining plans and independent food retail vendors on the main and capitol campuses. Contract management requires measuring performance relative to overall program execution, food and beverage quality, customer experience, and asset maintenance / up keep. In addition, the Senior Director oversees auxiliary services daily operations, including vending, mail services, among others. Reporting to the Assistant Vice President, Auxiliary Business Services and Real Estate, the Senior Director has duties that include but are not limited to :

Operations and Staff Management

• Lead direct and indirect reports to ensure performance of duties and quality customer service.
• Visit and walk through all dining locations on a daily basis to interact with customers and contractors.
• Visit and walk through other business operations as needed to interact with customers and assess the overall success of the operation.
• Incorporate best practices in sustainability where appropriate in coordination with the Office of Sustainability.
• Serve on University-wide committees and task forces as requested (e.g. emergency management planning), supervising the Operations and Logistics Manager.
• Oversee managed print operations, recruiting, supervising, evaluating, and managing a diverse workforce.
• Develop staff to improve individual career paths and performance as well as plans to innovate and improve processes.
• Develop strategies to improve technology, enhance customer service, and improve delivery systems
• Support the department for campus operations, including summer planning meetings, NSO coordination meetings, emergency management meetings, among others.

Assessment and Customer Experience

Contract Administration and Construction

New Business Strategy and Marketing

Work Interactions

This individual will have daily interactions with Georgetown students, faculty and staff along with our vendors to resolve customer service issues and improve overall customer experience. They will also interact with dining vendors to improve services in all areas across campus. They will interact with students both individually and as part of groups, to gather their feedback. The individual will also have interactions with prospective students, alumni, potential vendors and general visitors to campus. Some interactions will be with senior staff of Georgetown. This person will interact with parents and families of current students as well as potential students.

Requirements and Qualifications

Work Mode Designation

This position has been designated as On-Campus . Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website.

Pay Range : The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is : $80,429.00 - $157,238.93

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Submission Guidelines : Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance : If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement : GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits : Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.