General Manager

Job Description

Job Description

Benefits :

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose :

Overall, the purpose of a General Manager at Uptown Alley is to lead, manage, and grow the business while prioritizing the needs of customers, employees, and stakeholders to create a fun, safe, and enjoyable entertainment experience for families and guests.

Key Responsibilities :

Strategic and Financial Management

Financial Planning and Budgeting

Cost Control and Expense Management

Revenue Optimization

Financial Analysis and Reporting

Operational Management

Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction

Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff Supervise the maintenance and cleanliness of the facility

Negotiate contracts with vendors and suppliers

Oversee the ordering and management of inventory

Staff Management

Hire, train, and develop staff, ensuring they provide exceptional service

Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development

Handle disciplinary actions when necessary

Foster a team -oriented, positive work environment

Customer Service

Ensure guest satisfaction by addressing and resolving complaints promptly

Monitor customer feedback and use insight to improve service quality and experience

Develop and oversee loyalty and rewards programs to encourage repeat business

Education & Qualifications :

Highschool or GED equivalent.

Must be 21 years old.

Must be able to work up tp fifty hours per week.

Able to lift up to 50 lbs, Able to stand for long periods of time.

Desirable - AA or BA in business management or relevant discipline.

Experience :

Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.

Experience in a high-volume environment.

Desirable - Previous experience as a GM at an FEC or restaurant

Skills & Competencies :

Excellent verbal and written communication skills

Time management skills

Leadership skills

Meticulous attention to detail

Desirable - Proficient in financial analysis and budget management. Familiarity with the latest entertainment trends and technology

Technological Proficiency

Basic payroll and HRIS platform understanding

Basic working knowledge of our Customer Relationship Management (CRM) Software

Working knowledge of our Inventory Management system

Intermediate skills with Microsoft office, and Windows based PCs

Expert level understanding of Point-of-Sale (POS) Systems

Expert level understanding of Employee Scheduling and Timekeeping Software

Desirable - Social media proficiency

Personal Qualities :

Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional and positive demeanor. Most importantly, the ability to work under pressure. Critical thinking and problem solving skills.

Languages :

English

Desirable - Spanish

Department : Operations

Location : On-Site

Travel Required : Occasionally

Type : Full-Time

Working Pattern : Monday-Friday, Weekends, Nights, Holidays

Reports To : Brent Newman, Chef Adam DePaul

Collaborates With : Human Resources, Sales and Marketing, Payroll, Administrative Support Teams

Supports & Engages With : FOH, BOH, Games, Guests