Manager, Engineering Services

Engineering Services Manager

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 370 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose

To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Job Overview

The Engineering Services Manager is responsible for overseeing the operations of the product development labs, product regulatory & compliance, and the warranty evaluation process. The position will plan and oversee laboratory investment projects to enhance the capability, quality, and efficiency of the product development process. The individual will lead, mentor, and develop the team and processes that ensure new and existing products comply with internal and external regulations and standards. In addition, the position will lead the warranty evaluation team driving root cause analysis and efficiency in the quality improvement process.

Responsibilities and Duties

• Lead teams to operate six onsite ISO 17025 HVAC laboratories and personnel
• Mentor lab manager and develop multi-functional lab resource team.
• Develop lab 5 year investment plan and project manage the lab improvement strategy.
• Design and develop test apparatus and procedures.
• Ensure ISO 9001 and ISO 14001 processes and requirements are maintained and updated for applicable departments.
• Lead teams to ensure AHRI / ETL / UL / CSA compliance across the product portfolio.
• Improve efficiency and maintain compliance of the AHRI performance standard compliance and reporting.
• Manage product regulatory processes to ensure global product availability.
• Lead and improve the warranty evaluation processes and robustness.
• Foster a culture of safety, customer service, and continuous improvement.
• Comply with all WaterFurnace and OSHA policies, procedures, specifications, and standards
• Provide creative solutions to the engineering product teams for new product development, product reliability and new technology development.

Qualifications