Service & Parts Dispatcher

Job Description

Job Description

Salary : $20 / hour

At Hunter Automotive Group, weve been serving our community since 1940 with a commitment to quality, transparency, and customer care. At First Choice Auto, our Buy Here Pay Here dealership, we help customers find reliable transportation and the service they need all in one place. Were looking for a Service Advisor / Parts Dispatcher who can keep our service department running smoothly while ensuring our customers feel supported every step of the way.

What Youll Do :

Greet and assist customers in person and over the phone, listening to their needs and explaining service recommendations.

Open and manage repair orders, update customers on progress, and ensure timely completion of work.

Order, receive, and manage parts inventory for scheduled repairs and maintenance.

Coordinate between technicians and parts suppliers to ensure parts are available when needed.

Schedule service appointments efficiently to maximize shop productivity.

Verify parts orders for accuracy and track shipments.

Maintain accurate service and parts records in our dealership management system.

Provide outstanding customer service and build long-term relationships.

What Were Looking For :

Previous service advising, dispatching, or automotive customer service experience preferred.

Strong organizational skills and attention to detail.

Ability to manage multiple tasks in a fast-paced environment.

Good communication skills both with customers and with the shop team.

Basic automotive knowledge and parts ordering experience a plus.

Proficiency with dealership management or shop software is helpful.

What We Offer :

Competitive salary based on experience

Health insurance with $0 cost available!

Dental and Vision insurance

Paid time off and holidays

401(k) with company match

Employee discounts

Opportunities for professional growth and development

Positive and team-oriented work environment

Driven by Core Values. Powered by People.

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. We are a family-owned and operated business that has proudly served the western North Carolina community for over 85 years and its our people who make the difference.

We are looking for someone who shares our core values of :

Honesty

Continuous Improvement

Strong Work Ethic

Positive Attitude

Apply to our website for consideration!

https : / / www.hunterautogroup.com / careers /

Employee loyalty is critical to any business and we are proud to have over 180 employees that we consider our family. Many employees have celebrated over 10 years with us!

Hunter Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.