Remote Medical Assistant - Healthguide - Bilingual

Company Description

WHO IS GUIDEHEALTH?

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Job Description

As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician / medical practice staff, as well as improving the patient's health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.

WHAT YOU'LL BE DOING

• Working primarily remotely, Healthguides will be working with the patient's medical practice staff and Guidehealth's Case Management team, to manage a targeted population of patients.
• Functioning independently and being a highly collaborative team member as an extension of medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately documenting patients' medical history and medical issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
• Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth's custodianship as well as Guidehealth Intellectual Properties.
• Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Qualifications

WHAT YOU'LL NEED TO HAVE

Additional Information

The base pay range for this role is between $21-$24 per hour paid bi-weekly

ALIVE with Purpose : How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

BENEFITS :

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include :

COMPENSATION :

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to : skill set, years of relevant experience, education, location, and licensure / certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

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