Business Development Representative

Business Development Representative

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 12 countries including LA Metro, MARTA, SEPTA, and MBTA rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

The Business Development team is a critical part of Swiftly's growth engine, responsible for identifying and engaging with transit agencies that would benefit from Swiftly's platform. Our Business Development Representatives (BDRs) work closely with the Sales and Marketing teams to drive top-of-funnel activity and ensure the success of our Account Executives (AEs). At Swiftly, BDRs don't just generate leadsthey build relationships. By understanding the unique challenges of prospective agencies, BDRs help position Swiftly as the go-to partner for improving transit operations and passenger experience. This role is ideal for ambitious individuals passionate about making a tangible impact in the transit industry while laying the foundation for a career in sales.

As a Business Development Representative, you will play a pivotal role in fueling Swiftly's growth by identifying and engaging with prospective transit agencies. Your mission will be to uncover opportunities, qualify leads, and set the stage for successful partnerships between Swiftly and public transit agencies in North America. You will also work as a bridge between the Marketing team and the Sales team, effectively turning Sales Qualified Leads (SQLs) into Sales Qualified Opportunities (SQOs).

What Youll Do

• Prospect Research : Conduct research on prospective customers to identify their unique challenges and needs. Utilize this research to engage customers with a strong knowledge of their pain points.
• Prospect Engagement : Conduct outreach via email, phone, and social media to identify prospective agencies that align with Swiftly's mission and solutions.
• Lead Qualification : Use discovery techniques to assess an agency's needs and challenges, ensuring a strong fit with Swiftly's platform.
• Account-Based Marketing : Work with the Sales and Marketing team to develop account-based plans to strategically target and nurture high-value accounts.
• Collaboration : Partner with Account Executives and Solutions Engineers to create effective account strategies and support the sales process.
• Conference Support : Travel for training purposes and public transit conferences.
• Develop AI Processes : Create AI-driven processes that shape how we approach business development and maximize efficiency.
• CRM Management : Maintain detailed and accurate records of outreach efforts, prospects, and lead qualifications in Swiftly's CRM system (Salesforce).
• Learning & Growth : Stay informed on public transit trends and develop a strong understanding of Swiftly's value proposition to effectively communicate with prospects.
• Lead Generation : Generating high-quality leads that convert into opportunities for the sales team.
• Transit Industry Knowledge : Developing a robust understanding of transit agencies' challenges and positioning Swiftly as the solution.
• Important Metrics : Consistently meeting or exceeding key performance metrics, such as qualified meetings scheduled, outreach activity levels, SQOs booked, and pipeline generated.

What Will Set You Up for Success

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represent the anticipated low and high ends of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors, including final role-leveling decisions, a candidate's relevant work experience and skills, and geographic location. Salary is one component of Swiftly's total compensation package, which also includes stock options, competitive benefits, 401(k) / RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range : $55,000 - $82,000 USD

Canadian Salary Range : $66,000-$81,000 CAD

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company :

Benefits :

Swiftly employees can generally expect to travel 12 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit.

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve. Because we work with public agencies, we participate in E-Verify.