Technical Account Manager, Enterprise

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About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About The Role

Rippling is seeking a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as a strategic technical advisor for our largest and most complex customers. You will leverage deep subject matter expertise to help clients navigate Rippling’s expansive, multi-product platform, ensuring they fully optimize their HR, payroll, benefits, and IT workflows. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self-starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience.

What you will do

• Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR.
• Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features.
• Serve as a primary escalation point for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses.
• Build long-term relationships by owning a book of clients, guiding them through key milestones such as open enrollment and year-end payroll filing.
• Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
• Master the Rippling product suite and the nuances of how our offerings work together.
• Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.

What You Will Need

Bonus points for :

Please note : We will not be hiring in the San Francisco Bay Area or New York City Metro.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

The pay range for this role is :

74,277 - 110,000 USD per year(US Tier 2)

70,151 - 105,000 USD per year(US Tier 3)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Information Technology, and Project Management

Rippling is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factor that is not related to the job requirements.

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