Account Manager

Deliver personalized service and support to producers, providers and policyholders; assumes a proactive approach to delivering exceptional support and service by contacting producers to resolve issues before they escalate. Identifies and resolves member claims and policy questions, concerns or complaints with a sense of urgency to ensure customer satisfaction.

Principle Tasks

• Respond to all incoming communication (calls and emails) from agents and members and providers
• Resolve questions or issues regarding claims, premium payments, new applications, commissions, appeals, etc
• Ensure that cases are followed up on and completed withing adequate turn- around time
• Be a liaison between agents, clients and different internal departments
• Route any issues to the corresponding department, as well as follow up and issue official response to agent/client
• Attend to customers to resolve complaints

Qualifications:

• Excellent skills for communicating and relating with both staff members and customers
• Good interpersonal skills
• Ability to Multitask
• Have good temperate to handle disputes and emergencies
• Must be result oriented
• Language: Portuguese, Spanish, and English.
• Location: Remote
• Travel: Not specified
• Position: Hourly