IMPLEMENTATION MANAGER

Implementation Manager

SSC Services for Education is known for its expertise, commitment, and value; and we believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Join a team that's transforming how facilities and operations are managed across the country. As the Implementation Manager, you will be a key role in deploying and supporting complex Integrated Workplace Management Systems (IWMS), including SSC's proprietary platform, SERV. This role ensures successful implementation and long-term adoption of technology solutions that enhance operational excellence across SSC. As a member of a collaborative, cross-functional team, the Implementation Manager will lead project planning, execution, and delivery, driving consistency through best-in-class project management practices, communication, and performance tracking. This role also partners closely with internal teams within SSC and Compass Group to scope, plan, and deliver technological initiatives that improve efficiency, visibility, and client experience. A strong understanding of the SERV platform, attention to detail, and the ability to connect technology solutions with business outcomes are key to success in this role.

Position Responsibilities :

• Oversee planning, execution, delivery, adoption, and handoff of technology products
• Build project teams (directly and indirectly) and actively coordinate team members to maximize productivity and project velocities
• Define project objectives, scope, timelines, milestones, resources
• Allocate budgets, personnel, and other resources to project teams
• Manage project execution, ensuring adherence to plans and schedules
• Identify, assess, and mitigate potential risks that could impact project delivery
• Serve as a liaison between technical and business stakeholders, providing updates and managing expectations
• Communicate progress, risks, and escalations appropriately to relevant stakeholders including various levels of the organization, multiple departments, and business units
• Collaborate and build relationships with all stakeholders including senior executives, sponsors, business owners, clients, and field operators
• Create and maintain all project documentation pertinent to each project, including but not limited to status reports, work plans, presentations, analysis, and facilitation events
• Identify opportunities for improvement and facilitate change within a project, departments, operational teams, or across corporate departments
• Ensure project deliverables meet quality standards and are completed successfully
• Develop and execute Waterfall and Agile project plans as required to support project goals, adapt approach and project management methodology as needed to ensure project success

Preferred Qualifications :

Associates at SSC are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave, and more.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.