Product Management Senior Director

The Product Innovation Senior Director will have responsibility for product management of new and existing product solutions for Express Scripts/Evernorth. This individual will lead a team to optimize product performance, product sales, collaboration with marketing on creation of market facing materials, and coordination with data, technology, and operations teams on the creation and management of product solutions and key clinical programs.

This leadership role reports to the Managing Director of Value Based Solutions, an integral part of the PBM and Supply Chain Product organization of Express Scripts, with responsibility to drive connected solutions across our Evernorth platform (medical, behavioral, pharmacy, care solutions and care delivery). This individual will collaborate and influence across all lines of business and other product leaders to ensure we are delivering high value solutions to the market for our clients and patients while helping the company achieve growth and financial objectives. Responsibilities also include vendor related contract management, business development and presenting our solutions and strategies to all levels of leadership, account management and external clients and vendors.

Essential Functions

• Solution Strategy, Management & Development: Understand, design, and deliver the product strategy and solutions that can deliver value into the market both within the Pharmacy benefit and the medical benefit, including specialty medications.

• Solution Innovation: Work with key matrix partners to drive next generation pharmacy benefit solutions and future enhancements across the pharmacy and medical benefits.

• Develop and deliver the solution roadmap that enables our strategic and business imperatives. Assess market trends, needs, and value drivers that present opportunities for Express Scripts/Evernorth to deliver improved affordability, choice, and engagement for our customers.

• Influence the overall strategic direction of the Pharmacy Benefits business at Express Scripts/Evernorth, including its impact across all client segments, driving more affordable total healthcare and improved health outcomes.

• Partner with cross-functional senior leaders to ensure effective solutions and strategies are supported within enterprise and with account management/clients to deliver on key metrics and product performance guarantees. Partner with account management senior leadership for product upsell, pricing strategy and delivery of key initiatives.

• Advocate, internally and externally, and advance Express Scripts/Evernorth’s unique, integrated value proposition across all product solutions and features.

• Be a visible change agent in the market to drive better alignment and outcome amongst stakeholders in the broader Pharmacy ecosystem while also enabling the ability to align internally to execute and deliver value.

• Lead a shared service finance team that supports internal teams in the financial forecasting, reporting, and accrual process.

• P&L approach: Share accountability for solution penetration, return on capital investments and overall earnings contribution.

Desired Competencies

• Influential Leadership – Is skilled at communicating a strategic vision that influences individuals, teams, and an entire organization to perform at a higher level and embrace change.

• Strategic Agility – Is able to come up with the next great breakthrough initiative, comfortable speculating about alternative futures without volumes of data.

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information to improve products and services.

• Dealing with Ambiguity – Can effectively cope with change, shift gears comfortably and act without having the total picture.

• Accountability / Ownership – Takes responsibility for all work activities, follows through on commitments, implements decisions that have been agreed upon while maintaining confidentiality with sensitive information.

• Collaboration – Identifies opportunities and takes action to build strategic relationships that helps achieve business goals.

Qualifications & Experience

• Minimum of 8-10 years of industry experience solving business problems with bachelor’s degree.

• Strong financial acumen and comfort leading a team with financial forecasting and reporting responsibilities.

• Product development and management experience (end to end).

• Proven track record of driving profitable earnings growth and innovation.

• Proven track record for success in leading high-performing team.