Financial Aid Advisor

Financial Aid Advisor

The Enrollment Division at the University of Denver, which consists of Undergraduate Admission and Financial Aid, seeks to attract and enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Undergraduate Admission team recognizes education as a means of individual and societal transformation - our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. In our daily work, the enrollment team is guided by these values : intentional and informed decisions; integrity and inclusion; collaboration; fiscal responsibility; spirit; clear and thoughtful communication; and exceptional quality service. The Financial Aid Office is dedicated to serving and educating students, families, colleagues, and the community through the financial aid process from pre-enrollment to program completion. We value empathy and integrity, knowledgeable and professional staff, advocacy and access, clear and consistent communication, and compliance. We have primary responsibility for the undergraduate financial aid process, and we also serve the graduate student population.

Position Summary

The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, which includes thoroughly explaining need analysis and the steps required to complete financial aid processes. In addition, the FAA conducts file reviews to ensure aid is awarded in compliance with federal, state, and institutional regulations and policies. The FAA resolves discrepancies in a timely and useful manner and effectively communicates information to students and their families.

Essential Functions

Provides professional advising services - The financial aid advisor works with prospective students and their families, continuing students, and members of the DU community in a personalized way regarding the financial aid application process, eligibility, need analysis, awards, disbursement, federal / state institutional policy, and the rights and responsibilities of receiving financial aid. They will work with DU students to craft a financial plan to make the University of Denver affordable.

This position maintains a thorough knowledge of financial aid topics - Financial aid advisors routinely manage highly sensitive financial and personal issues; therefore, they must exhibit independent judgment, tact, and diplomacy, maintain strict confidentiality, and adhere to FERPA and HEA data sharing regulations.

All financial aid advisors are catalysts in supporting students with the financial aid process through various channels, including in person, email, and phones. FAAs support the front desk overflow, including incoming document management.

Determines financial aid eligibility - Financial aid advisors assess a family's ability to pay for educational expenses by evaluating income and assets reported on the FAFSA, CSS Profile, federal tax returns, W-2s and other financial documents.

Identifies, evaluates, and resolves student applicant data conflicts :

The financial aid advisor must problem solve for aid applicants, which includes completing verification and file reviews, resolving FAFSA comment codes and rejects, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress.

Develops professionally - The financial aid advisor must actively keep updated on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to confirm program compliance.

The FAA must handle numerous complex tasks with attention to detail in a fast-paced environment. In addition, the FAA works as a team member with the other FAA's to deliver high quality service to students and their families.

Other - Financial aid advisors assist with other financial aid programs and functions as needed. Examples of such duties include certifying and processing federal and private loans, awarding of athletic and other specialized aid programs, and preparing financial records and reports.

The financial aid advisor is required to work some weeknights, weekends, and holidays. Also, the FAA will travel to present and / or attend financial aid workshops and conferences.

Financial aid advisors will perform other duties as assigned.

Knowledge, Skills, and Abilities

General knowledge of financial aid processes, guidelines, and procedures

Expertise in conflict resolution

Excellent verbal and written communication skills

Ability to work independently and utilize time management techniques

Ability to review and process a high volume of financial aid files in an efficient and effective manner

High degree of professionalism including, but not limited to, constant open communication, mutual respect and trust, inclusiveness, teamwork, change and growth, and a commitment to providing exceptional customer service.

Required Qualifications

Bachelor's degree

Proficiency with standard MS Office software applications

General knowledge of Banner or similar financial aid software

Preferred Qualifications

Experience with CSS Profile, expertise in federal and institutional need analysis, ability to interpret and analyze income and assets, and knowledge of professional judgment techniques

Ability to resolve data integrity issues in and discrepancies

Ability to provide enjoyable and energetic presentations

Bilingual English / Spanish skills

Working Environment

Standard office environment.

Unexpected interruptions occur often and stress level is moderate to high.

Noise level is quiet to moderate.

Physical Activities

Ability to work in front of a computer for an extended period.

Occasionally required to move about the office / campus with the capability of transporting objects up to 20 lbs. with assistance.

Work Schedule

Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m. In accordance with the University's flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4 : 00 p.m. (MST) November 7, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 6.

Hourly Range

The hourly range for the position is $24.52 - $26.41.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.