Bilingual Sales Support

SALES SUPPORT REPRESENTATIVE- FULLY REMOTE- Working Central time hours

Calculated Hire is looking for a Sales Support Representative to effectively handle inquiries from internal and external sales agents that are received via phone and serviced in their Health Insurance partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

DUTIES AND RESPONSIBILITIES: Scope of Appointment and Eligibility Verification (Medicare only).

· Handle a large volume of inbound calls in a timely manner.

· Activities related to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products.

· Follow communication scripts during SOA calls and Eligibility calls to remain in compliance

· Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare related information and HRA support.

· Verify Medicare information to check if a potential member has all requirements needed to qualify for one of our plans.

· Responds to all customers in a professional and courteous manner.

· Participates in meeting and/or committees as needed.

· Manages work balance between calls and of phone actives/Live Chats.

· Value all aspects of diversity.

· Exercise strict confidentiality in all matters. PHI information.

· LIVE chats for Eligibility Verification only.

QUALIFICATIONS

· Adaptable, flexible, and able to manage through change.

· Goal oriented and personally accountable; resourceful and self-directed.

· Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.

· Excellent listening and interpersonal communication skills.

· Ability to effectively organize, prioritize, multi-task and manage time.

· Demonstrated accuracy and productivity in a changing environment with constant interruptions.

· Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

· Able to offer options and educate callers when appropriate.

POSITION REQUIREMENTS

· Accurate data entry skills and attention to detail

· Experience analyzing and solving customer problems required

· Excellent verbal and written communication skills

· Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

· Proven ability to work independently as well as a productive member of a team

Benefits of working with Calculated Hire:

Previous experience working with this client and placing both permanent employees and contractors

Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster

Great opportunity to gain sales and health insurance experience. Could feed into opportunity to leverage Calculated Hire’s Licensed & Accredited Professionals Program (LAAP)

Bilingual Sales Support Bloomfield, Connecticut

For over 16 years, Calculated Hire has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Calculated Hire finds the people best-suited for your business. When you work with us, we work with you. That’s the Calculated Hire promise.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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