Director Sales Support Operations

Overview

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The MarketPoint Director, Channel Development defines the cross-channel implementation plan to support the sales strategy for single or multiple channels and regions, targeting specific markets and / or products. A major focus will be on developing and leading national and regional sales growth and retention initiatives. The Director, Channel Development requires a comprehensive understanding of how MarketPoint organizational capabilities interrelate across channels, including an in-depth knowledge of sales processes, functions, and tools. A minimal amount of travel (likely 10-15%) will be required.

The MarketPoint Director, Channel Development defines the cross-channel implementation plan to support the sales strategy for single or multiple channels and regions, targeting specific markets and / or products. A major focus will be on developing and leading national and regional sales growth and retention initiatives. The Director, Channel Development requires a comprehensive understanding of how MarketPoint organizational capabilities interrelate across channels, including an in-depth knowledge of sales processes, functions, and tools. A minimal amount of travel (likely 10-15%) will be required.

Key Responsibilities

Oversee the development and implementation of large-scale programs to drive sales growth and customer retention.

Build and maintain a Commercial Intake process in support of a best in class Go to Market program.

Develop key performance indicators to measure program effectiveness.

Provide data driven expertise and management reporting to improve sales performance and increase market share.

Assist with go to market strategies and identify new business opportunities to increase overall sales portfolio and retention.

Identify key areas of improvement through trend and utilization analysis.

Collaborate closely with business leaders, marketing and finance to ensure implementation plans are effective, strategic and are aligned to meet MarketPoint's goals and objectives.

Decisions are typically related to the implementation of new / updated programs or large-scale projects for the function and supporting technical / operational procedures and processes

Implements strategic plans, drives goals and objectives, and improves performance.

Provides input into functions strategy

Provide leadership to a team of roughly ten associates, driving associate engagement initiatives, developing and managing talent, and leading change efforts.

Use your skills to make an impact

Required Qualifications

Bachelor's Degree in Business, Finance or a related field

Exposure to managing large and complex projects

Extensive successful leadership experience managing a wide range of tenured associates

Experience working across a full product offering

Ability to manage multiple competing priorities in a large geographical territory

Demonstrated management and leadership experience

Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Master's Degree of Business Administration or a related field

Progressive sales and account management experience in the health solutions industry

Exposure to employer groups in the public sector

Strong Understanding of MarketPoint sales organization preferred

Additional Information

• This position primarily operates during standard Eastern business hours (EST). However, candidates should demonstrate flexibility and be prepared to work additional hours as required to meet organizational needs.
• This position will also require up to 15% travel.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office associates with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-10-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.

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