Analyst, MA Renewable Energy Billing Analyst

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

National Grid is hiring an Analyst for our MA Renewable Energy Billing department. This position can be located in Northborough, MA or Syracuse, NY.

This role follows a hybrid schedule, reporting to the office on Tuesdays and as required by the department.

Job Purpose

Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid. New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts. National Grid is seeking a billing analyst to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.

Key Accountabilities

• Prepare process workflows to show an account's lifecycle from account initiation to account closure. Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing. Analyze and resolve accounts that do not bill and escalate those that cannot be resolved.
• Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users. Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
• Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed. Analyze and answer customer questions on payments. Report on metrics.
• Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues.
• Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews.
• Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics.
• Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up to date with market / regulatory developments for utilities and renewable energy to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.

Qualifications

Capabilities

More Information

Salary

Northborough, MA $74,000 - $87,000 a year

Syracuse, NY $65,000 - $77,000 a year

Salary is commensurate with experience and location.

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.