Collections Specialist

Account Resolution Specialist

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families :

• Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
• Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
• Competitive PTO and work from home opportunities after an introductory period

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business.

Research and reconcile open receivables on low-volume accounts

Engage directly with customers via phone and email to resolve invoice and credit discrepancies

Partner with Account Managers to address and resolve client concerns

Respond to incoming accounting calls and provide prompt, accurate assistance

Handle general customer inquiries with professionalism and efficiency

Generate and distribute account statements in a timely manner

Manage and maintain multiple payment service portals

Maintain accurate records and provide regular reporting on collection activities

12 years of experience in an administrative, billing, or collections environment

Proficiency in Microsoft Office products, with strong Excel skills preferred

High energy and the ability to manage multiple priorities in a fast-paced environment

Strong organizational skills with the ability to effectively prioritize and meet deadlines

Excellent communication skills and the ability to interact professionally with all levels of employees, managers, and customers

We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.