Collections Specialist

Collections Specialist

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity : helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. Are you motivated, empathetic, and great at sales? Do you love helping people?

If so, a career with TrueAccord could be your next big step! We're hiring Collections Specialists and offering a real path for long-term growth and success. We're changing the collections industry by focusing on empathy and efficiency. This unique approach helps consumers improve their financial health while transforming the industry. This specialist role is a proven career launchpad. Our former team members have flourished and moved into diverse and rewarding roles, including : Leadership : Shaping our future and leading teams. Technical Positions : Becoming AI Developers, IT professionals, and more, driving company innovation. Critical Back-Office Roles : Improving processes, ensuring compliance, and streamlining HR and recruiting.

The impact you'll have :

• Be a Financial Guide : Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
• Drive Results : Proactively manage all communication channelsincluding calls (inbound and outbound), email, and chatto establish effective payment plans and reach account resolution goals.
• Champion Our Mission : Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
• Innovate & Collaborate : Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Who You Are :

Qualifications :

$20 - $20 an hour

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference.