Senior Desktop Technician Support Analyst

Job Description :

• Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV / VTC issues and audio / video. conferencing-related issues working directly with customers as well as other internal technical resources.
• Schedules set up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio / video conferences.
• Performs video camera, live stream, and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies, and assists video production.
• Conducts site surveys to establish AV / VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Perform administrative tasks such as inventory tracking, checklists, forms, etc.
• Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.
• Due to the nature of the job the candidate should be able to lift 50 pounds with assistance
• The job requires some travel and overnight stays.