Customer Experience Supervisor

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

Lead and motivate a team of 18+ customer service representatives to achieve performance targets

Drive efficiency in call center operations and implement process improvements

Provide ongoing coaching and training to team members while handling escalated customer issues

Required Qualifications

Minimum of 2 years in a supervisory role within a call center environment

Demonstrated commitment to delivering exceptional customer service

Proven ability to lead and motivate a team

Comfortable working in a fast-paced environment

Basic understanding of telecommunications products and services is a plus