Talent.com
Case Administrator (Legal Services / Administrative Support)

Case Administrator (Legal Services / Administrative Support)

American Arbitration Association Inc.Charlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

  • San Antonio, TX | Charlotte, NC | Miami, FL  - $48,000 - $51,000
  • Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA  - $51,000 - $54,000
  • Johnston, RI | Houston, TX | Minneapolis, MN- $51,000 - $55,000
  • New York, NY | San Francisco, CA - $60,000 - $63,000
  • Chicago, IL | Voorhees, NJ | San Diego, CA - $54,000 - $57,500
  • Boston, MA | Los Angeles, CA | Piscataway, NJ - $56,000 - $59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES :

  • Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
  • Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
  • Maintains and updates case files, records, and documents in the online case management system (PRISM).
  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
  • Assists in coordinating, initiating, and administering conference calls and video conferences.
  • Applies correct case fee schedules; accurately calculates and allocates billings / cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
  • Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
  • Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
  • Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
  • Provides feedback to management regarding interaction with arbitrators and mediators.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.
  • EDUCATION AND EXPERIENCE

    Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

    KNOWLEDGE, SKILLS, & ABILITIES

  • Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
  • Demonstrates strong written communication skills for reports and correspondence.
  • Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.
  • Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.
  • Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.
  • Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.
  • Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.
  • The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

    Create a job alert for this search

    Case Administrator • Charlotte, NC, US

    Related jobs
    • Promoted
    Travel Nurse - RN - Case Manager - $2080 / Week

    Travel Nurse - RN - Case Manager - $2080 / Week

    Premier Medical Staffing Services, LLCConcord, NC, US
    Full-time
    Premier Medical Staffing Services, LLC is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : ...Show moreLast updated: 18 days ago
    • Promoted
    Locum Physician Assistant (PA) - Emergency Medicine - $75 to $121 per hour in Gastonia, NC

    Locum Physician Assistant (PA) - Emergency Medicine - $75 to $121 per hour in Gastonia, NC

    LocumJobsNetworkGastonia, NC, US
    Full-time
    LocumJobsNetwork is working with Weatherby Healthcare to find a qualified Emergency Medicine PA in Gastonia, North Carolina, 28054!. Weatherby can help you build a custom career plan, with multiple ...Show moreLast updated: 4 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $1975.37 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $1975.37 / Week - Hiring Now

    Atlas MedStaffConcord, NC, US
    Full-time
    Atlas MedStaff is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $1975.Atla...Show moreLast updated: 3 days ago
    • Promoted
    Travel RN Case Manager

    Travel RN Case Manager

    PRIDE HealthMonroe, NC, US
    Full-time
    PRIDE Health is seeking a travel nurse RN Case Management for a travel nursing job in Monroe, North Carolina.Job Description & Requirements. Pay package is based on 8 hour shifts and 40.Posted j...Show moreLast updated: 10 days ago
    • Promoted
    Locum Physician Assistant (PA) - Emergency Medicine - $75 to $121 per hour in Gastonia, NC

    Locum Physician Assistant (PA) - Emergency Medicine - $75 to $121 per hour in Gastonia, NC

    LocumJobsOnlineGastonia, NC, US
    Full-time
    LocumJobsOnline is working with Weatherby Healthcare to find a qualified Emergency Medicine PA in Gastonia, North Carolina, 28054!. Weatherby can help you build a custom career plan, with multiple p...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2226 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2226 / Week - Hiring Now

    Cynet HealthConcord, NC, US
    Full-time
    Cynet Health is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC.Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2226 / Week...Show moreLast updated: 18 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2400 / Week

    Travel Nurse - RN - Case Manager - $2400 / Week

    Coast Medical ServiceConcord, NC, US
    Full-time
    Coast Medical Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $24...Show moreLast updated: 18 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2400 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2400 / Week - Hiring Now

    Coast Medical ServiceConcord, NC, US
    Full-time
    Coast Medical Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $24...Show moreLast updated: 3 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2079.2 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2079.2 / Week - Hiring Now

    FlexCareMonroe, NC, US
    Full-time
    FlexCare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Monroe, NC.Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2079.Why Clinici...Show moreLast updated: 11 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2080.89 / Week

    Travel Nurse - RN - Case Manager - $2080.89 / Week

    Host HealthcareMonroe, NC, US
    Full-time
    Host Healthcare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Monroe, NC. Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2080.At Host ...Show moreLast updated: 11 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2226 / Week

    Travel Nurse - RN - Case Manager - $2226 / Week

    Cynet HealthConcord, NC, US
    Full-time
    Cynet Health is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC.Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2226 / Week...Show moreLast updated: 18 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2080.89 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2080.89 / Week - Hiring Now

    Host HealthcareConcord, NC, US
    Full-time
    Host Healthcare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2080.At Host...Show moreLast updated: 3 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2080 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2080 / Week - Hiring Now

    Premier Medical Staffing Services, LLCMonroe, NC, US
    Full-time
    Premier Medical Staffing Services, LLC is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Monroe, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 1...Show moreLast updated: 11 days ago
    • Promoted
    RN Freestanding Emergency Department FT Days

    RN Freestanding Emergency Department FT Days

    Piedmont Medical CenterRock Hill, SC, United States
    Full-time +1
    Up to $20,000 Sign-on Bonus Based on Eligibility.RN Freestanding Emergency Department Full Time Nights Position Summary.Provide, promote and maintain quality patient care during diagnostic and ther...Show moreLast updated: 3 days ago
    • Promoted
    Travel Nurse RN - Case Management

    Travel Nurse RN - Case Management

    PRIDE HealthConcord, NC, US
    Full-time
    PRIDE Health is seeking a travel nurse RN Case Management for a travel nursing job in Concord, North Carolina.Job Description & Requirements. Pay package is based on 8 hour shifts and 40.Posted ...Show moreLast updated: 3 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2079.2 / Week

    Travel Nurse - RN - Case Manager - $2079.2 / Week

    FlexCareMonroe, NC, US
    Full-time
    FlexCare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Monroe, NC.Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2079.Why Clinici...Show moreLast updated: 11 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $1975.37 / Week

    Travel Nurse - RN - Case Manager - $1975.37 / Week

    Atlas MedStaffMonroe, NC, US
    Full-time
    Atlas MedStaff is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Monroe, NC.Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $1975.Atlas...Show moreLast updated: 11 days ago
    • Promoted
    Travel Nurse - RN - Case Manager - $2048.62 / Week - Hiring Now

    Travel Nurse - RN - Case Manager - $2048.62 / Week - Hiring Now

    Atlas MedStaffConcord, NC, US
    Full-time
    Atlas MedStaff is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Concord, NC. Shift : 5x8 hr days Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2048.Atla...Show moreLast updated: 17 days ago