Customer Service Assistant 2 - Multiple Positions

Customer Service Assistant 2

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans through various programs including Cash and Food Assistance, Employment Services, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community.

This position will be headquartered in an ODJFS facility in Columbus, Akron, or Dayton. The selected candidate will be assigned to the headquarter closest to their residence.

What You'll Do :

• Work in a customer service unit, providing direct and indirect support to unemployed Ohioans.
• Staff a call center, being on phones for up to seven hours a day.
• Research and respond to written program and case-specific inquiries.
• Respond to emails and process virtual paperwork.
• Track and report statistical data.

You'll need :

Challenges : You may deal with uncooperative, hostile, or upset people.

Schedule : Standard workdays are Monday-Friday. Hours are 8am to 5 pm with a 1-hour lunch. Training will be virtual through Microsoft Teams. You must provide your own internet access with a minimum speed of 20Mbps download and 2Mbps upload. Satellite internet is not accepted.

Why Work for the State of Ohio : We provide a variety of quality, competitive benefits including medical coverage, paid time off, retirement systems, and education and development opportunities.

Qualifications : The ideal candidate must have 9 months of training or experience in office practices, public relations or customer service, typing, keyboarding, data entry, or word processing, and operation of personal computer. Alternatively, equivalent experience may be considered.

Pay Information : This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 28. The starting salary is $22.96 per hour, with increases every 6 months and annually thereafter. Cost of Living Adjustments increase wages each fiscal year.

ADA Notice : If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Selection Priority : OCSEA. Current employees of ODJFS in the OCSEA union have selection rights before all other applicants.

Background Check Information : The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and / or fingerprinting.

ADA Statement : Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities.

Drug-Free Workplace : The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy.