Director of Customer Insights
VirtualVocationsLowell, Massachusetts, United States3 days ago
Job type
- Full-time
Job description
A company is looking for a Director of VOC Programs & Member Insights.
Key Responsibilities
Own and optimize the VOC ecosystem, including survey design and member feedback processes
Analyze feedback to identify trends and deliver insights that drive experience improvements
Lead qualitative and quantitative research initiatives and collaborate on UX studies
Required Qualifications
6-10+ years in CX, VOC, or customer insights roles, preferably in tech-enabled or subscription environments
Hands-on experience with leading VoC platforms such as Forsta HX, Qualtrics, or Medallia
Demonstrated leadership in journey-based VOC development
CX certification (e.g., CCXP, CXS) strongly preferred
Experience in insurance, fintech, or pet health is a plus
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Director Of Customer • Lowell, Massachusetts, United States
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