Technical Support Specialist - CT & N2

Job Description

Essential Job Responsibilities :

• Assist in the development of formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
• Assist, supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.
• Assist and coordinate with Service and Engineering teams to resolve operational service issues.
• Assist in maintaining good interfaces between local service teams and global engineering teams to ensure 24 / 7 / 365 coverage for urgent service on operational issues
• Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
• Assist in Technical Manual production and standardization, Service Bulletins, Information Bulletins.
• To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
• All / any other duties where collaboration is required to maximize NOV CAPS / ISE value with customers.
• Maintain customer relationships, stay in tune with product feedback and performance through customer's eyes.

Qualification Requirements (Minimum Education and Experience) :

Technical Requirements ( software or program knowledge needed ) :

HSE Requirements (Training and Physical Requirements) :

Additional Requirements :

Competitive Benefits : (visit usbenefits.nov.com for more information about our benefits offerings)