NOC Technician

Job Description

Job Description

NOC Technician

Location : East Hanover, NJ or NYC or remote options available.

Department : Engineering

Division : Corporate

Job Status : Full-Time

Work Shift : Must be available all shifts

About BlackHawk Data

BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions.

Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way.

Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong.

Come build what’s next with a team that’s going places

💻  Learn more about us :   www.blackhawk11.com

🤝  Connect with us on :  LinkedIn, Facebook, Twitter, YouTube, and Instagram

Position Overview

We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector.

Daily responsibilities :

• Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts.
• Conduct daily preventative maintenance checks and services on managed devices within client infrastructure.
• Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues.
• Network Troubleshooting : Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation.
• Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution.
• Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities.
• Maintain customer technical information in accordance with defined documentation standards.
• Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical / professional certifications.
• Perform OS patching and vulnerability sweeps on Customer environments.
• Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule.
• Perform any other duties as assigned.

System responsibilities :

Requirements :

Desired :

What We Offer

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