This position functions as a key communicator. Promotes company’s commitment to superior customer service. This position is responsible for the ongoing and uninterrupted flow of information through face-to-face interactions and through phone calls. Performs routine duties that require exceptional computer skills, and proper etiquette. In addition to answering inquiries, this position may be responsible for the accurate and complete collection and capture of patient/client data. Provides excellent customer service to our patients to promote a positive experience.
Hours: Full-time (40 hours/week) with variable shifts
7a-3:30p & 12-8:30p; weekend availability preferred
Location: Tufts Medical Center - Service Response Dept
Minimum Qualifications:
1. High school diploma or equivalent.
2. One (1) year of customer service or call center experience.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
Acts polite and courteous to patients and customers when interacting with customers and patients. Provide excellent customer service and problem solving when issues arise with either housekeeping, transport, or food service requests
Answers and analyzes requests and handle as needed – further research may involve interacting with area staff, supervisor, manager, another hospital departments or patient advocate office.
Answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member. Receives and transfers calls to appropriate personnel. Provides follow up calls as needed.
Receives and records messages in accordance with guidelines of job scope to appropriate personnel.
What We Offer:
Competitive salaries & benefits that start on day one!
403(b) retirement with company match
Tuition reimbursement
Guaranteed hours and set schedules
Call Center Rep • Boston, MA, US
Business Development Representative.We offer a full, end-to-end continuum of care offering a wide range of treatment options.Highly regarded for innovation, we offer a comprehensive patient centere... Show more
Remote Call Center Agent to join our team.In this role, you will handle inbound and outbound calls, respond to customer inquiries, and provide exceptional support -- all from the comfort of your ho... Show more
Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current... Show more
Why Access? Competitive Hourly Pay - $19.Monday to Friday 1st Shift Medical, Dental, Vision and Life insurance 14 days of PTO, 7 holidays plus 2 personal days.K Retirement program with 3% company m... Show more
Job DescriptionJob DescriptionCompany DescriptionRexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States.Rexel USA operate... Show more
Remote Bilingual Benefits SpecialistWhy Work Here?Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great LeadershipDue to the high demand for our services, we are hirin... Show more
Remote Territory Field Admissions RepJob LocationsUS-NH-PortsmouthID2025-8904TypeREP - Sales RepresentativeOverviewDo you enjoy helping individuals achieve their educational and career goals? As a ... Show more
Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed).Do you enjoy helping others and have a knack for problem-solving?.We're seeking motivated individuals to join our growing t... Show more
This is a hybrid or remote role.Work hours are Monday-Friday, 10:.Open to candidates in the following US states:.Massachusetts, New York, Michigan, Arizona, Connecticut, Florida, Georgia, Illinois,... Show more
Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we se... Show more
Cann & Associates (FHC), founded in 1999, is a nationally recognized leader in contact center services, financial recovery, loan servicing, and business process outsourcing (BPO).For more than ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim res... Show more
Join Our Team as a Part-Time Call Center Member Support Agent! Are you passionate about helping others and creating positive experiences? Do you have strong communication skills and enjoy working i... Show more
Site:The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts ... Show more
Job Title: Customer Service Representative.The Customer Service Representative is responsible for ensuring smooth day-to-day excellent service to customers.This role serves as a key point of contac... Show more
WE ARE CURRENTLY HIRING FOR THE PITTSBURGH COSTCO LOCATIONS!.Join our team of energetic, goal-driven sales reps!.We’re looking for passionate brand ambassadors to promote Qunol & Zena nut... Show more
A healthcare staffing agency is seeking a Healthcare Call Center Representative in Massachusetts.The role involves assisting healthcare providers with prescription approvals and requires strong com... Show more
Job Description :Max payrate is $20 / hrLocation :Warwick, RIMANDATORY :Training is on-site.Nesting and quality assessment will be on site.After successful completion of quality certification / ass... Show more
This is a freelance, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more
