Patient Service Technician

Patient Service Technician

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include : medical, dental, and vision insurance, available on first working day, 401(k), eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Job Summary

The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients.

The anticipated salary range for this position is $24.25 - $27.50 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

Schedule : Tuesday - Saturday : 12 : 00 noon - 8 : 30 pm.

Essential Duties and Responsibilities

• Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory. Loads and unloads durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
• Notify supervisor if any one of the following items is discovered in the patient's home : physical abuse of any family member, home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children, animals in the home that cause unsanitary conditions.
• Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A., and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including checking gasoline, oil fluids, tire pressure, and brakes. Reports malfunction to supervisor.

Supervisory Responsibilities

N / A

Minimum Required Qualifications

Skills, Knowledge and Abilities

Computer Skills

Basic computer skills

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Basic math skills.

Physical Demands

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.

Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers / values.

Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.

Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.

Strength Aspects :

Body Position and Flexibility Elements :

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

The noise level in the work environment varies based on the locations or activities proximate to which can range from low to high.

There is moderate exposure to dust, fume, mists, and odors. Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.

General lighting is generally provided via fluorescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and / or night working environment.

During off site travel events, the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes, and odors, as well as cryogenic and cleaning agents.

During off site travel events, the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.

May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.

Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.

Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.

May be required to work with cryogenic fluids requiring special precautions and PPE.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.