Guest Service Agent

Overview

Join to apply for the Guest Service Agent role at Embassy Suites by Hilton Anaheim North.

Compensation

This range is provided by Embassy Suites by Hilton Anaheim North. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00 / hr - $19.00 / hr

Responsibilities

Opportunity : Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards.

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Benefits

Work Environment and Context

Values

What We Believe – People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job details

J-18808-Ljbffr