Account Escalation Specialist IV

Embark on a rewarding career where your skills will support key initiatives and expand your capabilities. Join us to provide exceptional service and innovative solutions, contributing to team success.

As an Account Escalation Specialist IV within JPMorganChase, you will be the primary liaison for clients with complex financial products. You will handle digital customer complaints and escalations, providing exceptional service and innovative solutions. Your role involves analyzing intricate data, resolving non-routine issues, and mentoring team members, all while ensuring data integrity and effective communication.

Job responsibilities

• Leverage analytical skills to interpret intricate financial data, providing insights that enhance customer service and support decision-making.
• Demonstrate professionalism and respect in addressing customer issues across various channels, ensuring a positive experience.
• Collaborate effectively with team members and departments to resolve complex customer issues, balancing needs with compliance.
• Maintain data integrity by accurately recording complaints and inquiries, ensuring efficient management and resolution.
• Organize and prioritize tasks to meet timelines, demonstrating ownership and responsibility in managing customer needs.
• Guide and support junior team members, fostering an innovative environment that encourages growth and development.

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

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