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Central Market, Operations Manager - Dallas Lovers
Central Market, Operations Manager - Dallas LoversHEB • Dallas, TX, US
Central Market, Operations Manager - Dallas Lovers

Central Market, Operations Manager - Dallas Lovers

HEB • Dallas, TX, US
7 days ago
Job type
  • Full-time
Job description

General Manager Position

Responsibilities Business Unit / Department Mission : Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.

Essential Functions / Process Responsibilities (Other duties may be assigned) :

  • General Store Operations
  • Oversee and direct work flow cross functionally across the entire store in the absences of GM and Directors.
  • Solves common and complex business, Customer and Partner issues within established guidelines.
  • Recommends changes in alignment with the business strategy for maintenance area as well as across the entire store when appropriate.
  • Ensures business decisions align with GM and Central Market expectations.
  • Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.

Customer Service and Partner Interaction

  • Has a presence in the store and proactively builds relationship with Customers and maintaining positive Partner morale and retention.
  • Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
  • Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.
  • Maintenance and Food Safety & Sanitation

  • Supervises the Maintenance team including training new Partners, coaching, evaluating performance, scheduling, and ensuring store conditions are kept at the high CM standards.
  • Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and / or equipment.
  • Act as point person for maintenance and construction vendors, ensuring the approved work is completed.
  • First responder to equipment issues- proactively troubleshoots and investigates the nature of the issue.
  • Call in any facility or equipment issues, make decision if over time is approved.
  • Knowledge of systems and processes to ensure cooler temps are maintained as appropriate levels.
  • Addresses any customer incidents relating to product safety or quality.
  • Loss Prevention

  • Initiates calls when necessary and acts at the point of contract.
  • Point person for DMs who observe potential issues in their departments.
  • Prioritizes potential issues and determines the appropriate course of action or inaction.
  • Identifies shrink opportunities and takes immediate action to correct them and / or reports issues to GM for appropriate action.
  • Maintains store security and handles issues as they occur.
  • Ensures all tills are secured in the Cash Control office daily.
  • Other

  • Preparing Capital Request for GM review; monitoring store / company licenses and registrations are updated; covering Receiving back door security; expense management; and other duties as necessary to ensure a clean, safe customer experience.
  • Education and Experience preferred :

  • Successful completion of Central Market University (CMU) training.
  • 3-5 years proven management and leadership experience and / or education from a college or technical school.
  • Ability to independently prioritize issues quickly and manage time and resources appropriately.
  • 3-5 years of experience in a position responsible for handling sensitive people issues, emergency response situations, theft issues and other serious scenarios.
  • Ability to mirror the GMs Customer Service philosophy and bring the GMs vision of Customer Service to life during his / her absence.
  • Strong verbal and written communication skills across a multi-department environment.
  • Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner / Customer focused culture and protect business interest.
  • Ability to manage time effectively.
  • Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and / or Equipment Maintenance.
  • Physical and Other Requirements

  • Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles.
  • The noise level is moderate.
  • Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.
  • Ability to bend, reach, kneel, twist, and squat.
  • Ability to stand and walk for long periods of time.
  • Ability to push / pull heavy loads of 75 lbs.
  • Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently exposed to small, confined areas and may be exposed to a variety of cleaning chemicals.
  • The noise level in the work environment is usually moderate.
  • The environment is fast paced and requires long periods of time standing and walking with a moderate amount of repetitive hand motions.
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    Operation Manager • Dallas, TX, US

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