Studio+ Marketing and Customer Experience Creative Lead_Manager

Studio+ Marketing And Customer Experience - Manager- (Creative Lead)

Location : New York, New Jersey, Miami

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

We are seeking a seasoned Creative Leader to lead the creative vision and execution for one of our largest southern California clients.

This role will oversee a global, distributed team driving customer experience, digital experience, and marketing communications across multiple channels. The ideal candidate is equally adept at inspiring bold creative ideas and rolling up their sleeves to mentor talent and guide execution.

This leader will shape and deliver integrated campaigns, creative assets, websites, design systems, and marketing activations spanning social, digital, and customer communications. They will help grow our West Coast marketing practice while ensuring world-class creative delivery tailored to the complexities of a regulated industry.

Key Responsibilities :

• Creative Leadership : Define and drive the creative vision across campaigns, digital properties, and marketing activations for a major client.
• Team Leadership : Lead, inspire, and mentor a blended global team of designers, writers, digital strategists, and marketing communications specialists in a distributed, AI driven work environment.
• Integrated Marketing Execution : Oversee campaign and AI enabled asset development, web / digital design, social and paid media activations, and customer communications.
• Client Partnership : Act as a trusted partner to client marketing, communications, and customer experience leaders, balancing creativity with regulatory requirements.
• Practice Growth : Play a key role in building our West Coast marketing capability, shaping team culture, attracting talent, and developing new offerings.
• Innovation : Apply AI-driven marketing tools and approaches to accelerate creativity, content production, personalization, and campaign effectiveness.
• Quality & Compliance : Ensure all creative outputs meet brand standards, regulatory requirements, and high levels of creative excellence.

Qualifications :

What We Offer :

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,00 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.