Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America's fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us!
AS A REGIONAL MANAGER
You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.
Department : Landscape Maintenance
Reports To : Division Manager
FLSA Status : Exempt
REGIONAL MANAGER DUTIES INCLUDE
- Manage and direct Overall Customer Experience
- Direct initial Site Assessments to determine what our program will fix and won't
- Lead new customer orientation. Align customer expectations with program deliverables : Who, What, When, Why
- Manage overall program execution according to SOS
- Perform regular site audits to ensure quality standards
- Create and manage Opportunity Pipeline per property
- Work with customer to establish annual enhancement budget
- Photo document growth and improvement of key areas per property annually
- Proactively communicate property issues, upcoming services, etc. w / Customers and AMs
- Oversee prompt response to customer generated issues and manage appropriate resolution
- Conduct annual contract review and renewal with customers
- Direct and assist Area Managers daily
- Work with Area Managers to meet or exceed property GM budgets
- Participate in meetings and assist Division Manager in overall leadership of the Division
- Other duties may be assigned.
QUALIFICATIONS
Bachelor's Degree is preferred.3-5 years related industry experience.Will be required to obtain relevant industry certifications within 12 monthsExperience in business management, including basic accounting skills.Valid driver's license and clean MVR.COMPENSATION / BENEFITS
$60,000 - $75,000 per year based on experienceMedical, Dental, Vision, Liability and several more supplemental insurance options401K plan with partial matchPaid Vacation, Sick Leave and HolidaysEDUCATION
Bachelor or Master's Degree in Horticulture / Turf Management or a related field is preferred.
Equivalent practical experience is required.
LICENSE
Driver's License and clear Motor Vehicle Record (MVR) is required.
KEY PERFORMANCE METRICS
Sales to budgetGM to budgetCustomer RetentionService Quality ScoreCustomer Satisfaction ScoreEXTRAORDINARY WORK CONDITIONS
Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessaryExtensive driving within designated work areasMust be capable of working outdoors and visiting job sites on a regular basisRCI is an Equal Employment Opportunity and E-Verify Employer.
Equal Opportunity Employer, including disabled and veterans.
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