Field Service Engineer - REMOTE OPPORTUNITY

Job Description

Job Description

SUMMARY

As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding the installation, operation, and maintenance of electrical control systems. This role will help diagnose errors or technical problems and determine proper solutions. THIS IS A REMOTE WORK OPPORTUNITY AND WILL REQUIRE 50% TO 75% TRAVEL.

RESPONSIBILITIES

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks for electrical controls hardware and related software
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

REQUIREMENTS