Field Engineer

Job Summary and Responsibilities

SUMMARY

The Field Engineer is responsible for providing high-quality service and evaluating customer's requests in all customer technical spaces, including, but not limited to data centers, mobile telephone switch centers, central office wire centers, and designated enterprise spaces. The Field Engineer is required to take excellent care of our customers, build relationships, question things and take action, work hard, work smart, and enjoy the experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives and analyzes input document from customer, paying close attention to critical dates and detailed information supplied.
• Contacts customer to schedule site survey (if feasible) and gathers the necessary form and drawings for the walk through.
• If feasible, conducts detailed Engineering site survey with the customer, or independently as needed.
• Furnishes survey information for development of the bid or customer specific response forms.
• Compile list of all required material types, quantities, cable lengths, etc to complete requested work.
• Prepares / issues, as needed, detailed job spec, and drawings prior to the installation start date.
• Creates a presence and maintains a continuing dialog with the customer in order to proactively plan / recommend future projects.
• Recommends changes to standard material libraries to ensure that the appropriate supplies are being provided.
• Assist in updating procedures as required to meet customer or equipment requirements.
• Assists field installation groups in resolving technical issues.
• Attends customer held meetings, as needed.
• Performs other duties as requested by Manager
• Driving is an essential function of this position.

SAFETY DUTIES & RESPONSIBILITIES

Federal and Local Occupational Safety and Health Regulations

Qualifications

QUALIFICATION REQUIREMENTS

EDUCATION and / or EXPERIENCE

LANGUAGE SKILLS

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

TRAVEL