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Operations Manager

Operations Manager

Chick-fil-A Crocker ParkWestlake, OH, US
30+ days ago
Job type
  • Full-time
Job description

Operations Manager Description

More than just a job; an opportunity.

Chick-fil-A Crocker Park hires employees that wish to acquire skills to enhance their career portfolio that goes beyond just serving guests and great food. Personal growth and career advancement can be attained through learning the business principles and daily practices from one of the fastest-growing quick-service restaurants in the country.

We are seeking developed leaders to support the business by supervising, communicating, training, and coaching all employees on achieving and exceeding service and revenue goals. Supervisors will oversee employees in the development of business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Supervisors are in constant contact with the leadership team and are responsible for the overall flow of their shift.

Qualifications

  • Experience as a leader
  • Proven ability to lead in team-based, fast-paced environments
  • Basic computer competency

Required skills

  • Honors and encourages others to follow the visions and values of the restaurant
  • Self-motivated leader committed to personal growth
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Displays enthusiasm, courtesy, and hospitality by incorporating 2nd mile service, and emotional connections with guests and employees
  • Ability to communicate effectively with both guests and team members
  • Must be an excellent coach, delegator, and team builder
  • Willingness to step outside of job role to assist in other roles
  • Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace
  • Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds

    • Responsibilities

  • Follows Chick-fil-A’s operational policies and procedures
  • Demonstrates knowledge of the brand and menu items
  • Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
  • Consistently seeks to improve the restaurant with innovative strategies, procedures, and ideas
  • Responsible for inventory and facilities management
  • Complete understanding of each key position pertaining to the area under direction
  • Leads restaurant under direction of the Owner / Operator
  • Assists Owner / Operator with decisions related to employee performance
  • Works with leadership team to ensure appropriate daily and restaurant staffing levels
  • Identifies and solves ongoing issues related to accuracy, speed of service, and employee or guest issues
  • Models and supports clear communication between the front counter and kitchen staffs as well as the leadership team
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
  • Maintains a clean and pleasant environment

    • Additional Benefits

  • Sundays off
  • Flexible work schedule
  • Free food
  • Scholarship opportunities | $1000, $2500, $25,000
  • 401K match program
  • Insurance contribution
  • Paid time off

    • Position type

  • 32-38 hours per week : $22 per hour
  • 40 hours+ per week : $25 per hour
  • Pay rates are additionally based on employee availability.

    • Job Type : Full-time

    Salary : $22.00 - $25.00 per hour

    Benefits :

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

    • Schedule :

  • 10 hour shift
  • 8 hour shift

    • Application Question(s) :

  • Why do you think you would be a great fit for this position?
  • Have you ever been convicted of a crime or felony?
  • Have you ever worked at Chick-fil-A before? If so, which location?

    • Work Location : In person

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    Operation Manager • Westlake, OH, US

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