1Call Customer Care Representative

Job Description - 1Call Customer Care Representative (299624) Job Description

1Call Customer Care Representative - 299624 Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment.

Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities :

Provide concierge-type service to facilitate customer support for general questions on parts and accessories order status, account activity, warranty information, and technical service.

Answer a high volume of calls from customers and end users to provide timely and accurate information to incoming customer questions and product knowledge requests.

Partner with the Customer Service team to meet and exceed customers service expectations.

Provide timely feedback to the company regarding service failures or customer concerns.

Maintain account information in CRM system including logging all calls.

Assume responsibility and accountability for assignments and tasks.

Convey information to customers using professional telephone and effective business writing skills with an excellent grasp of grammar.

Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and personalities.

Contribute to team goals and perform other duties as required.

Qualifications

Qualifications :

Education : High School Diploma Required, Associates degree preferred

Years of Experience : 0-2 years of experience required

Proficient in Microsoft Office Suite and Salesforce

Demonstrated ability to learn new systems quickly

EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer Job Field

Product Support Primary Location

US-Minnesota-Thief River Falls Recruiting Company : Textron Specialized Vehicles Schedule

Full-time Job Level

Individual Contributor Shift

First Shift Job Posting

02 / 08 / 2022, 3 : 36 : 11 PM