Talent.com
Patient Services Representative
Patient Services RepresentativeWellness Detox LA • Pomona, CA, US
Patient Services Representative

Patient Services Representative

Wellness Detox LA • Pomona, CA, US
1 day ago
Job type
  • Full-time
Job description

Join our dynamic team at Wellness Detox of LA!  Wellness Detox of LA, a proud member of the Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in Pomona, CA. As a Client Care Coordinator with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients.

About Quadrant Health Group :

At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.

What You'll Do :

The OVERNIGHT / NOC Client Care Coordinator (NURSE STAFF) is responsible for the nursing assessment and medication monitoring. This position reports to the Client Care Supervisor.

Major Tasks, Duties and Responsibilities :

Client Care & Health Monitoring

  • Conduct nursing assessments upon client admission and complete intake consents.
  • Perform ongoing health assessments, including vital signs and behavioral observations.
  • Monitor and document client health status, ensuring accurate and thorough reporting.
  • Conduct COWS and CIWA assessments as required during detox and throughout treatment.

Medication Management & Documentation

  • Oversee self-administration of medication and ensure proper documentation.
  • Monitor medication compliance, conducting counts at least three times per week.
  • Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR.
  • Accept and transcribe physician phone orders, ensuring accuracy and compliance.
  • Communicate directly with pharmacies and physicians regarding medication orders.
  • Ensure proper medication destruction and disposal as needed.

    • Testing & Reporting

  • Collect and supervise urinalysis (U / A) and blood alcohol concentration (BAC) samples , ensuring accurate reporting and disposal.
  • Perform and document routine tuberculosis (TB) tests as required.
  • Conduct audits of nursing documentation and ensure compliance with policies and procedures.
  • Provide detailed shift reports to maintain continuity of care.

    • Facility & Safety Oversight

  • Ability to work OVERNIGHT SHIFT
  • Perform patient rounds every 30 minutes to ensure client safety.
  • Monitor and itemize OTC medications and medical supplies , notifying management when reordering is necessary.
  • Maintain cleanliness and organization of medical stations and common facility areas.
  • Assist with household upkeep, including laundry, bathroom restocking, and food handling, ensuring a clean and safe environment for all clients.

    • Collaboration & Compliance

  • Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care.
  • Notify prescribers and management of any behavioral or health status changes.
  • Assist with pharmacy, medical store, and facility supply runs as needed.
  • Maintain compliance with all applicable regulations and ethical standards.
  • Participate in team meetings and training sessions as needed.

    • What You'll Bring :

    Client Care Coordinator (NURSE STAFF) - Skills, Knowledge and Competencies :

  • Strong knowledge of nursing principles, medication administration, and detox protocols.
  • Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal.
  • Understanding of state and federal healthcare regulations, especially in a residential treatment setting.
  • Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements.
  • Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers.
  • Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
  • Proficiency in basic computer skills and electronic health records (EHR) systems.
  • Ability to work effectively in a fast-paced environment.
  • Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
  • Strong attention to detail and ability to work in a fast-paced environment.

    • Qualifications :

  • LVN, CCMA, EMT, or CNA certification / license (required based on role).
  • SUDRC or RADTI certification required (can be obtained after hire).
  • Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred).
  • CPR / BLS certification (required or must be obtained before hire).
  • Experience with COWS and CIWA assessments (preferred but not required).
  • Experience in handling and monitoring medications, including controlled substances.
  • Previous experience in a clinical or healthcare setting preferred.
  • Current CPR and First Aid Certification.
  • Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.

    • Why Join Wellness Detox of LA?

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off, sick time and holidays.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • A chance to make a meaningful impact on the lives of our clients.

    • Compensation & Licensing Requirements :

    $26 - $29 per hour For CCMA, EMT, or CNA with valid certification / license (Must obtain SUDRC or RADTI certification)

    $29 per hour For candidates with over 6 months of detox or supervisory experience

    $35 per hour For Licensed Vocational Nurses (LVNs)

    #LP

    Compensation details : 26-35 Hourly Wage

    PIdaffc449c51d-31181-37814920

    Create a job alert for this search

    Patient Service Representative • Pomona, CA, US

    Related jobs
    Patient Services Representative - Front Desk - Newport Beach, CA

    Patient Services Representative - Front Desk - Newport Beach, CA

    PhyNet Dermatology • Newport Coast, CA, US
    Full-time
    Patient Services Representative - Front Desk - Newport Beach, CA.We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team.In this v...Show more
    Last updated: 4 days ago • Promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocations • Mission Viejo, California, United States
    Full-time
    A company is looking for a Patient Service Representative - Enrollment.Key Responsibilities Interact with patients, payers, and providers to gather information for accurate registration and sched...Show more
    Last updated: 30+ days ago • Promoted
    Patient Services Representative - Medical Billing

    Patient Services Representative - Medical Billing

    EGO Inc DBA Brault • San Dimas, CA, US
    Full-time
    Do you want to make an impact in someone’s life?.We all know medical insurance billing can be confusing.You can be the superhero for a patient by making some of their worries disappear! You c...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Patient Services Specialist

    Patient Services Specialist

    Providence Health & Services • Mission Viejo, CA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and clean, with a high signal to noise ratio.Show more
    Last updated: 30+ days ago • Promoted
    Patient Experience Representative

    Patient Experience Representative

    VirtualVocations • Mission Viejo, California, United States
    Full-time
    A company is looking for a Patient Experience Representative (Customer Experience Representative).Key Responsibilities Serve as the first point of contact for patients and providers, managing mul...Show more
    Last updated: 30+ days ago • Promoted
    Member Services Representative

    Member Services Representative

    VirtualVocations • Huntington Beach, California, United States
    Full-time
    A company is looking for a Member Services Representative to provide exceptional service to its members.Key Responsibilities Build and maintain professional relationships with members and colleag...Show more
    Last updated: 30+ days ago • Promoted
    Patient Solutions Representative II

    Patient Solutions Representative II

    VirtualVocations • Mission Viejo, California, United States
    Full-time
    A company is looking for a Representative, Patient Solutions II.Key Responsibilities Deliver a high-quality patient experience through inbound and outbound call resolution Manage inquiries via m...Show more
    Last updated: 5 days ago • Promoted
    Patient Services Representative

    Patient Services Representative

    Vista Community Clinic • La Habra, CA, US
    Full-time
    At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact.For over 50 years, we've been a leader in the community clinic movement, growing...Show more
    Last updated: 30+ days ago • Promoted
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocations • Norwalk, California, United States
    Full-time
    A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone / email / chat / social media to resolve inquiries Calmly de-escala...Show more
    Last updated: 30+ days ago • Promoted
    Patient Admitting Representative

    Patient Admitting Representative

    Seton Medical Center • Anaheim, CA, US
    Full-time
    Patient Registration Specialist.Under general supervision, the position is responsible for registering Inpatients, Outpatients, and Ancillary patients in the ER. While compiling complete and accurat...Show more
    Last updated: 30+ days ago • Promoted
    Patient Account Representative

    Patient Account Representative

    VirtualVocations • Ontario, California, United States
    Full-time
    A company is looking for a Patient Account Representative responsible for collections, account follow-up, and billing allowance posting. Key Responsibilities Follow up with payers to ensure timely...Show more
    Last updated: 30+ days ago • Promoted
    Patient Registration Representative I, PT Days

    Patient Registration Representative I, PT Days

    PIH Health • Whittier, CA, US
    Full-time
    Patient Registration Representative I, PT Days.Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient ...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Representative

    Client Services Representative

    VirtualVocations • Mission Viejo, California, United States
    Full-time
    A company is looking for a Client Services Representative to provide front line support operations for clients and sales partners. Key Responsibilities Troubleshoot, diagnose, and resolve technica...Show more
    Last updated: 25 days ago • Promoted
    Support Services Representative

    Support Services Representative

    VirtualVocations • Huntington Beach, California, United States
    Full-time
    A company is looking for a Support Services Rep Fede I.Key Responsibilities Deliver prompt, courteous, and professional service to various stakeholders Answer incoming calls and resolve contract...Show more
    Last updated: 30+ days ago • Promoted
    Veteran Service Representative

    Veteran Service Representative

    VirtualVocations • Pasadena, California, United States
    Full-time
    A company is looking for a Veteran Service Representative (Remote in Wisconsin / Michigan).Key Responsibilities Coordinate incoming Veteran Affairs Community Care Network authorizations and verify ...Show more
    Last updated: 5 days ago • Promoted
    Patient Services Specialist

    Patient Services Specialist

    VirtualVocations • Ontario, California, United States
    Full-time
    A company is looking for a Patient Services Specialist.Key Responsibilities Provide exceptional customer service and manage patient registration, insurance verification, and scheduling Maintain ...Show more
    Last updated: 30+ days ago • Promoted
    Patient Services Specialist

    Patient Services Specialist

    Providence • Mission Viejo, CA, United States
    Part-time
    Providence is calling for Patient Services Specialist located in Mission Hospital.We have an opening for On Call / Per Diem Variable Shift. Under the direction of the PAS supervisor / manager, the Patie...Show more
    Last updated: 30+ days ago • Promoted
    Patient Service Representative, Sleep Lab (Per Diem)

    Patient Service Representative, Sleep Lab (Per Diem)

    Choc • Orange, CA, US
    Full-time
    Patient Service Representative.The Patient Service Representative greets, assists, and schedules patients and families in the clinic to ensure delivery of effective and efficient patient care.This ...Show more
    Last updated: 1 day ago • Promoted