Patient Admitting Representative
Seton Medical CenterAnaheim, CA, US- Full-time
Patient Registration Specialist
Under general supervision, the position is responsible for registering Inpatients, Outpatients, and Ancillary patients in the ER. While compiling complete and accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness. Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC- ARMC. This position requires the full understanding and active participation in fulfilling the mission of AHMC-Anaheim Regional Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of AHMCARMC. The employee shall support AHMC- Anaheim Regional Medical Center's strategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient's Rights, Confidentiality of Information, Environment of Care and AHMC-ARMC initiatives.
Responsibilities
A. Consistently applies infection control policies / practices.
- Understands and practices standard precautions for self and others in patient care activities.
- Understands and practices appropriate disease-specific isolation.
- Appropriately handles and disposes of sharps (i.e., needles, etc.) as required.
- Ensures sterility of supplies and equipment.
B. Meets population / age specific competencies per unit specific addendum.
C. Attends department specific education / training, inservices, and staff meetings.
D. Participates in department specific performance improvement project.
E. Registers inpatients, outpatients, ER, and ancillary patients compiling complete and accurate information for hospital records and timely reimbursement.
F. Collects the patient's responsibility to include; co-pays, deductibles, and co-insurance, when applicable.
G. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient.
H. Utilizes customer service skills with patients and maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members in order to ensure work flow effectiveness.
I. Complies with Hospital's Attendance and Timekeeping policies.
J. Must pass chart audit with minimum errors of 95% or better.
Qualifications
Ability to effectively communicate.
Effective customer service and interpersonal skills.
Computer skills and typing skills required.
Medical terminology preferred.
General knowledge of third party payors including minimum of 1-2 years Admitting / Registration or equivalent healthcare experience preferred.
Bilingual (English / Spanish) preferred (as applicable).
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