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Patient Service Representative - Gastroenterology, Westwood

Patient Service Representative - Gastroenterology, Westwood

University of California - Los Angeles HealthLos Angeles, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Description

In this role you will provide direct support to the physicians and patients for assigned Gastroenterology / Digestive Diseases care physicians.

Major duties include but are not limited to :

  • Acting as a liaison for the patients and physicians in the practice
  • Assisting patients in accessing service within the health system,
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC / Care Connect.

Salary Range : $30.36-$43.49 / hourly

Qualifications

Required

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
  • Ability to provide coverage for Community Clinics as assigned.

    • Preferred :

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.
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